Hard drive is stuck

take the memory out from underneith and put back only one and try to boot up again then do the same with the other one to see if one of them is duff, that cured mine anyway

Hi,

Since the laptop would be relatively new to you and you don't have any files yet, perhaps your best bet would be to do a clean fresh re-install of the operating system. As it is, it can not be used might as well delete completely the contents and start anew. Should you have the original CDs (recovery) that would facilitate a lot of things, if none, you can borrow any OEM Windows installer that would match what ever version of Windows the laptop is running. It would normally be indicated underneath in a sticker. The Window key/serial number would also be listed there. Thereafter, it is a matter of going to the the Dell website for support/driver and download/install appropriate drivers. Should the laptop be not capable of network connections, you can use a flashdrive in another/2nd PC and copy/paste to your laptop. I would suggest your priority should be the networking drivers so that you can then hook up to the Internet and do the rest with the laptop.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Hi,
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