Question about SanDisk Sansa e250 MP3 Player

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Refresh database when i turn on my sansa it says refresh database, my sansa was freezing up so i called tech support and i was walked through a software upgrade, but now as i say i am getting the refresh database message, what do i do to eliminate this message? thank you

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  • 3 more comments 
  • mannyblack Apr 10, 2008

    the same problem. it says refresh database and the bar never fully loads it jus stays there, no matter how much i charge it or let the power go out, help please!

  • Deadwood7 Apr 27, 2008

    the same problem. it says refresh database and the bar never fully loads it jus stays there, no matter how much i charge it or let the power go out, help please!

  • tony alfaro Apr 28, 2008

    Same problem with my
    Please help

  • Anonymous May 07, 2008

    same here

  • lozboz87 May 12, 2008

    same problem, i downloaded the update, but my sandisk didnt respond at all, the refresh database was still there. 

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  • 8,596 Answers

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 25, 2008

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Sansa e270 freeze if switch on,it indicates,REFRESHING DATABASE"


Having gone over a month with no response, I assume the reset solved the problem.

Jul 08, 2010 | SanDisk Sansa e250 MP3 Player

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It freezes when it says refreshing database.i erased all the songs because out of nowhere it said most of my songs were bad tracks so i erased all of them then when i turned it on it says refreshing...


your mp3 player's software got corrupted...please go to your nearest SanDisk customer care....if warranty period of the mp3 player is still there....they ll reinstall the software for free...other wise they charge u some minimum cost....

Apr 05, 2010 | SanDisk Sansa e250 MP3 Player

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Frozen sansa at refresh database


This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa c240 MP3 Player

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"refresh database"


Get the Vista compatible version of the software from Sansa's website

May 24, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Refresh database


You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Apr 10, 2008 | SanDisk Sansa e270 MP3 Player

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Refresh database?Need Serious HELP!


Have you removed the battery, wait then reinstall it to try to reset it? Been the Sansa website and their FAQ or tech support?

Mar 04, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Stuck on refreshing database...


I feel that the problem you are having is because the firmware that is currently on the device is corrupted...i would recommend you to go to the sandisk website to get the latest firmware upgrafe for your device..the link for the firmware upgrade is below..I hope that helps...if you have any more problems please contact me....
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

Please rate accordingly
Thank You
Computerrep

Feb 06, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Refresh database


try taking out the battery then put it back in then turn it on. that should do it.

Aug 14, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Screen remains on Refresh Database everytime I turn it on.


I've run into this also. a few options.. 1) Use the Sansa Updater software to upgrade firmware. (available on Sandisk website) 2) Sometimes adding a couple new songs back wakes it up.

Jul 28, 2007 | SanDisk Sansa e250 MP3 Player

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Sansa e200 shows refresh database fail


Try emailing SanDisk technical support team at: support@sandisk.com And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...

Feb 07, 2007 | SanDisk Sansa e250 MP3 Player

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