Question about Rti Technologies Rti T1 Remote Control
I have a RTI T2C controller about 4years old contolling a Crstron system of 3 audio visual areas & controlled lighting throughout the home.The dog jumped on the couch, hit the remote & changed channels & brought up info on the plasma. Later that night the remote didnot work, no screen or button functions. The blue charge light comes on when put in the charger but thats all. I have not had a new battery in the remote since new. Appreciate any assistance.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Whenever possible contact an authorized RTI dealer in your area for support help!
There are a couple of reasons that a T1 or T2+ goes black. I understand that the screen does not light but if the buttons do not light either. The first most obvious reason is the battery is dead, even though it may act like it is charging. Pop the back off and check to see if the battery is slightly bulged. If so, it is for sure finished with its life. Further if the battery is over 2 - 3 years old it is probably done. Replacement batteries are available, but changing them requires more knowledge than just knowing how to use a Philips screw driver. The mother board battery connector is very susceptible to damage, so you must take great caution to hold the white mother board connector down gently on the edge with a small screw driver while you pull the white battery connector out.
Another potential problem area that will cause the screen to go off or become fractal is that there is an internal screw in the lower left that clamps the keyboard circuit board in place. This is also the ground clamp for the keypad illuminating surface. If this screw was not installed tightly the contact surface underneath will burn off. I have successfully repaired several of these by placing a triple folded small piece of aluminum foil in place of the burned out contact material under the screw and clear plastic illuminating sheet then tighten up the screw.
Only perform repairs if you are qualified to do so J
Master A/V Systems Integrator
Posted on Mar 08, 2010
The remote keeps it's memory in a non-volatile memory chip which is unaffected by power loss. So changing the battery is safe. The replacement batteries can be ordered from your RTI dealer for $45. Be careful with a T1 battery connector, they are delicate and can pull away from the board leading to an expensive repair. I'd suggest taking the remote to your dealer and have them replace it for you.
Posted on May 11, 2010
T3s and T2-Cs are very delicate and often go to the White Screen of Death WSoD when dropped. (a play on the term BSoD from windows)
The remote needs to be serviced to fix this. If you explain the remote goes to white screen when you call RTI they will understand.
their tech support number to get a return authorization is here. They will explain how to pack and ship it.
Posted on May 11, 2010
SOURCE: My RTI T1-B remote suddenly
It will be an internal contact problem. To rectify it you have to open your remote control and clean it well with. there may a seating screw in some type of RTI remotes, can be seen inside its battery compartment. Unscrew it out and just slide out the top and botton cover portion of you remote contro with some sharp instrument, and can be slide it apart. Be carefull without breaking it. there are four inside locks at its side lenghtwise, should be located and press that portion insde to get it apart. Inside you can see an IC with three of four components, Since your remote does works for all other functions except volume and channel, the possibility is there is some trouble in thae track or contact. Clean it well with a cotton cloth dipped in rectified sprit or medical quality turpentine. Rub well to release any dirt or dust on the print side of the pirinted board inside, to which the rubber touch pad comes in contact with. [NEVER use petrol or such hard solvents] as thay harm the rubber parts and plastic parts. Reset the remote control, and reprogramme it according to its manual as you did before. Till it finds to be non functional, with respect to voluem and channel selection, it may be ither Ic trouble or track trouble. Both are irrepairable in case of any remote controls. OK.
Posted on Mar 19, 2011
Tips for a great answer:
Mar 15, 2014 | Rti Technologies Rti T1 Remote Control
Mar 07, 2011 | Rti Technologies Rti T1 Remote Control
Feb 06, 2010 | Rti Technologies Rti T1 Remote Control
Sep 27, 2009 | Rti Technologies Rti T1 Remote Control
Jul 31, 2009 | Rti Technologies Rti T1 Remote Control
Jun 21, 2009 | Polk Audio RTi A7 Main / Stereo Speaker
1,334 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: