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Printer shows that it is offline. I can't seen to do anyting to get it online and printing again.

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Please follow these steps to make you printer online and print again:

1.if there's any pending doc , right click on the printers icon and click on cancell all documents
if that does not remove all docs then click on start >run > type services.msc , then look for print spooler.
restart the print spooler.
then go the printers page and press F5 two to three times to refresh the page.

2.look whether the correct port is selected (right click on the printers icon , click on properties , click on ports and see which port is selceted
if its USB connection it should be - USB 001/ 002
if its wireless then - HP/TCP IP PORT with the ip address of the printer

3.you can also download the printer diagnostic utility (PDU) from hp.com
for example win7 64 bit user using HP Officejet J4580 All-in-One Printer, can copy and paste the url on the address bar to download the printer diagnostic utility (PDU)
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-82718-1&lc=en&dlc=en&cc=us&product=3645100&sw_lang=&os=4063

Thanks that should take care of your issue with the printer.
Happy printing
Curtis
satmin13@gmail.com


Posted on Jun 06, 2010

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1 Answer

My printer keeps going offline. What can I do to get it back online?


I understand your Printer is offline on your Windows 8 computer.
The easiest thing to do is just rebooted everything. Turn off router, computer and printer.
Wait a few minutes and turn on router, computer and printer.
Before trying to print make sure there is nothing waiting to be printed. Right click on your printer and see whats printing. Remove if anything there. Try to print again.
If the printer still showing offline try installing and running HP Print and Scan Doctor.
Download and install at this location.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
Let me know how this goes.
Thanks

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2 Answers

HOW TO FIX...PRINTER IS OFFLINE BUT IT IS ON...WE ARE UNABLE TO PRINT.


If you are getting a status message as the printer is offline on your pc,and afterward you can't ready to print the reports.
Steps to Resolve the Printer Offline Issue:
Step 1:
At first, you need to check your network through the HP Scan Doctor which encourages you to discover and fix the printing issues.
Steps To Run the HP Scan Doctor
    •Open the HP Scan Doctor tool by double tapping the symbol.
    •Start- - >Select your printer- - > Fix Printing
    •Then the list of issues displayed on the screen as result.
    •If the tool shows the white checkmarks at that point there is no issue.
    •If the tool shows the white wrench then the issues are found and repaired
    •If the tool shows the yellow shout point then the issues are found however that can't be solved or skipped.
    •If the device shows the red stamp then you have to take after the on-screen guidelines to determine the issues.
    Step 2:
      Set Your Printer as Default Printer
      •Search your gadget on your PC and select your printer and uncheck the Pause Printing and Use Printer Offline

printer offline-5vig2z1inj4jln452vxo5zul-5-0.png
    •If you can capable print implies your printer is online.
    Officejet 4650 keeps going offline then proceeds with following step Step 3:
    Check Whether You Connect With Correct Port
      •Go to printer- - > Printer Properties - >Port
      •For USB association utilize USB or DOT4
      •For Network Connection use WSD, organize, Standard TCP/IP Port Step 4:
      •Update the printer firmware which may resolve your issues

      Step 5:
      •Manually connect the wired or wireless connection
      Step 6:
        •For network connection just you have to add the second printer to your Windows.
        •Select your printer - > Properties - >Add Port - > Standard TCP/IP Port - > Next port
        •Now you can ready to print implies stop the troubleshooting. Still get the same issue mean you need to connect the printer customer support via +1-800-836-3987

Jan 08, 2016 | Office Equipment & Supplies

1 Answer

Printer offline wont print cant get back online


Hello,



Check the status of the printer at Control Panel. Set it to online if it's shown as offline. If this doesn't fix the problem, check whether installing the vista driver available at your printer manufacturer's website helps.

Step 1:
a. Click Start, go to Control Panel and select Hardware and Sound.
b. Click Printer.
c. If the Printer is offline, it shows "Offline" status. If the Printer is online it shows "Ready".
d. If the Printer is offline, set it to online.
e. Right-click on the printer and select "Use Printer Online".
f. The display should change to ready when the printer is set to online.

Step 2:
If still you are facing issues, then update the printer driver. This should fix the problem.

For further precise instructions, please let me know the Operating Systems installed on the Computer.

Hope this helps..

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1 Answer

My printer status show offline eventhoungh i'm online.It can copy(photostat) the document but it cannot print.I alrerady change the printer port but it still offline.My printer is HP Deskjet...


Click Start and then go to Printers and Faxes (XP), Printers(Vista), Devices and Printers(Win 7)
1. Right Click on your printer Icon 2. Click Open or See What's Printing 3. Click the option that says Printer on the upper left corner of the window that pops up. 4. Make sure the only thing that is checked under that menu is Set As Default Printer. 5. If Use Printer Offline or Pause Printing has a check mark. Uncheck it.
Try printing again. I hope this helped.

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3 Answers

My printer says its offline how do I reconnect? I've already done a complete power off and it's still offline.


hi

just folow the step

Step 1
Open the Start menu and click on the "Printers and Faxes" icon. This will open a window with a list of the printers currently set up on your computer.
· Step 2
Double-click on the icon of the printer you want to change to online. A pop-up window detailing all current print jobs will open.
· Step 3
Go to Printer in the menu bar of the pop-up window and uncheck "Use Printer Offline." This action will change the printer from offline to online.
Mac Instructions · Step 1
Open System Preferences by clicking on the icon in the Dock.
· Step 2
Go to the Print & Fax control panel under the Hardware category.
· Step 3
Select the printer you want to take online from the list on the left side of the screen. Then click on the "Open Print Queue" button.
· Step 4
Click on the "Resume Printer" button at the top of the queue window to change the printer from offline to online.

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1 Answer

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change the data cable of ur printer

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You may be able to calibrate the paper out sensor to fix the problem.

Set the printer to Offline.
Press the Enter and Line Feed keys together and hold pressed until the alarm sounds (typically 3 or 4 seconds).
You should have seen briefly displayed, Tech Access On
The display will again say Offline.
Press the Mode Key, display will show Offline Normal.
Press either Arrow key until display shows Offline Test.
Press the Forms/1 key.
Press either Arrow key until display shows Test Diag.
Press the CPI/2 key.
Press either Arrow key until display shows Diag Prnt Cal.
Press the LPI/3 key.
Press either Arrow key until display shows Pap Out.
Press Enter
Follow the instructions on the LCD display, which will advise on removing and reinserting the paper.
After you have compleated the calibration place the pritner ONLINE to exit the menu.
And finally turn the printer power off, wait ten seconds and turn the printer power on again.

If the problem still exits you may need to repalce the lower tractors or the main logic board.

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Hello there:
for the document you want to print click on print and your printer should show up now just click on the printer and look down where it says use printer offline and click on it again and than it will say use printer online and just print from there ok please dont forget to rate this solution for me
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hi friend
this is very common problem for f300 series PSC

just delete the printer from printers and faxes and reboot the machine it will install printer again

there is funny thing abt this series it is saying offline when powered on and connected but when you disconnect iit will say "offline-use printer offline"

please try my solution and rate it
thanks

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