Question about HP Office Equipment & Supplies
Please follow these steps to make you printer online and print again:
1.if there's any pending doc , right click on the printers icon and click on cancell all documents
if that does not remove all docs then click on start >run > type services.msc , then look for print spooler.
restart the print spooler.
then go the printers page and press F5 two to three times to refresh the page.
2.look whether the correct port is selected (right click on the printers icon , click on properties , click on ports and see which port is selceted
if its USB connection it should be - USB 001/ 002
if its wireless then - HP/TCP IP PORT with the ip address of the printer
3.you can also download the printer diagnostic utility (PDU) from hp.com
for example win7 64 bit user using HP Officejet J4580 All-in-One Printer, can copy and paste the url on the address bar to download the printer diagnostic utility (PDU)
Thanks that should take care of your issue with the printer.
Posted on Jun 06, 2010
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Posted on Jan 02, 2017
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