Question about Creative Labs Zen Stone Plus MP3 Player

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What my zen stone was damaged by a computer - Creative Labs Zen Stone Plus MP3 Player

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Yes often the simple act of plugging IN & OUT will "Spike" them. That is why really we all should use the USB's "Add/Remove hardware safely" But often one doesn't and that may be OK but one time in a hundred it may get spiked and that's all it take, When one uses remove hardware, the Power is switched OFF to that port, so as to minimise this happening, note i said minimise, as there can also be a static charge as well, and this will do the same. So we must be very careful with the handling of our flash drives and the like. Hope that helps explain things.

Posted on Jun 06, 2010

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My creative zen stone plus cant switch on,except use a usb cable to connect it... and the word on the screen not clear anymore....why its happen??and how to solve it??


Hi, from the way you said your problem, might not be easy for me to just give you a direct answer to the problem. Because i don't know what happened to it before it started acting the way it those.

So what you can do for me is to write out another comment and really describe exactly what happened to it that made it the way it is now.

But before you do that let me give you some Tips to troubleshoot it first and see if it will solve the problem.

How to Troubleshoot With a Zen Stone MP3 Player

Creative Zen Stone MP3 players work without problems under most conditions, but may occasionally malfunction during normal operation. Malfunctions are often caused by errors in the player software but are occasionally caused by other issues. If your Creative Zen Stone MP3 player is not playing back music or responding to button presses, troubleshoot your device. Most problems are common and do not require service.

Instructions


Plug the small end of the USB cable into the USB jack on the Zen Stone MP3 player. If the rechargeable battery is drained, the MP3 player will not work. Wait until the indicator light stops blinking before removing it from your computer.


Connect the MP3 player to your computer and open the Creative Media Lite software on your computer. Check for updates to the player's firmware by pressing the "Check for Updates" button in the software. Follow the onscreen instructions to update the firmware if one is available. Firmware updates correct problems with the software and may resolve the problem with your device.

Reset the Zen Stone MP3 player to clear any errors that may have developed in the device's software. To reset the device, stick the end of a straightened paper clip into the hole marked "Reset." The device will restart.


Reformat the player as a last resort for fixing your Zen Stone MP3 player. To reformat the player, connect it to your computer and open "My Computer." Your player is located in the "Devices with Removable Storage" section. Right click on your MP3 player, select "Format," and confirm the selection.


Tips & Warnings

If you are still unable to operate your Creative Zen Stone MP3 player, visit the Creative support website.

Reformatting your Zen Stone MP3 player will delete all of the information on your device. Only reformat your player as a last resort.

Thanks for using fixya..

Jan 12, 2011 | Creative Labs Audio Players & Recorders

1 Answer

I have a system 32 virus infected on my Zen stone, which has now infected my computer, which I have removed with my antivirus, how can I remove the virus from my Zen stone? Thanks


hi!

The best option is to format the device. If you don't want to do it, you can connect your mp3 to the computer with your antivirus activated. It will detect the virus, and clean it for your.

Regards!

Dec 06, 2010 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Charging problem


The red light means that your zen stone needs to be charged or that it is fully charged. If it plays music it is fine. If it doesn't turn on and has a red light try charging it.

Mar 25, 2009 | Creative Labs ZEN Stone MP3 Player

1 Answer

My zen stone stays on a solid green light


Just tried this on a zen stone with speaker and worked. Connect your zen stone to your computer. When the green light is on, use a paper clip and press and hold the reset button (small hole on the headphone jack side). The green light should turn off. Wait a bit and it should start blinking to indicate it is now charging. Note: This reset only worked when I had it connected to the computer.

Hope it works for you too.

Ken

Nov 22, 2008 | Creative Labs ZEN Stone MP3 Player

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Computer will not reconize creative zen stone pluse


computer is not recognizing my creative zen stone 1gb player when i connect it to computer.

Oct 13, 2008 | Audio Players & Recorders

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Zen stone mp3 player


Call the manufacturer first before trying my suggestion

Reformat as a FAT32:
Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.

Sep 07, 2008 | Creative Labs ZEN Stone MP3 Player

1 Answer

I just buy creative zen stone 1gb


OPEN AN EXPLORER WINDOW LIKE MY COMPUTER, UNDER THE TOOLS TAB CHOSE THE FOLDER OPTION, CLICK ON VIEW GO DOWN AND U WILL SEE THE SETTING SHOW HIDDEN FILES CLICK THAT OPTION CLOSED THE EXPLORER WINDOW AND THEN REOPEN TO SEE IF U CAN ACCESS THE FILES

Aug 05, 2008 | Electronics - Others

1 Answer

Creative Zen Stone 1GB


you may need to update (and format) the firmware of your stone, it is downloadable from creative but unfortunately their support site is under repair.

http://us.creative.com/products/product.asp?category=213&subcategory=214&product=16424

once they're back on, open the site, click support then downloads, get the firmware upgrade utility (inside it is the firmware) the just run it on your PC with the Stone connected to it.

good luck.

Jun 23, 2008 | Creative Labs Zen Stone Plus MP3 Player

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Zen Stone not recognised in XP


There is a problem with the Zen Stone family.. I had the same problem.

U can proberly not turn on the player while it's not been recognized in WinXP ?? ( I mean when U plug it out).

Send it to Creative and they'll switch it.

Jun 09, 2008 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Zen stone....helP pls.....


you need to goto creative and ask for a disk or you can try downloading everything from creatives website

Feb 05, 2008 | Creative Labs Zen Stone Plus MP3 Player

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