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Toshiba Laptop M35x-S163 with HL-DT-ST rw/dvd gcc-4243N Drive. The DVD drive hardware is recognized by the system but no media is able to be read. I have tried to reinstall drivers but no change. I have replaced the drive hardware for a new one and same results. How do I fix this?

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  • terry_mack1 Jun 07, 2010

    The drive is recognized by the system and is identified but it will not read any disk by acting as if there is no media. I insert a disk and attempt to read the disk and the drive simply states "Please insert a disk into drive D" after I HAVE inserted a disk into the drive!



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I do not know what advice the previous expert(s) have given so I will start over. Please try the following and see if it helps:

Try cleaning the lens with a cotton bud.

Try a new disc (out of the box).

Try the MS hotfix. Click here.

If you have a bootable disc, like Windows installation disc, try booting from it. First check CD as first boot device in BIOS.

If all else fails, a Windows reinstall might help. Its not a guess, it DOES help.

If the drive is older than 3 years and whatever you do does not make it read then it may have failed unexpectedly. The only solution would be to purchase a new drive.

From your comment: "I have replaced the drive hardware for a new one...", I infer you already tried to replace the drive without success? If that is so, please reply back so may look into this matter further. Thanks.

Posted on Jun 08, 2010

  • terry_mack1 Jun 10, 2010

    I did replace the drive and experienced the same problem. So it is not the drives (or hardware).


  • Adnan Bhatti
    Adnan Bhatti Jun 10, 2010

    Hello. We have to do some more testing to arrive at a final solution. I know it can be very frustrating sometimes but the best thing is to remain calm and relax.

    At this point I advise you to again uninstall it from the Device Manager and shut down your system. Remove the drive and turn your system on. Of course there will be no drive listed. Turn it off again and put the drive back ensuring that the connections are secure. Restart your system and let Windows install it. Restart again and test if it works.

    You did not reply whether it fails to read a few disks or EVERY disc so I assume that none of the drive is picking up ANY type of disk. Please be advised that even brand new drive will not read every disc and this is normal.

    There is very little chance of two drives being faulty and none if the second drive is new, so the problem lies in the OS. If you have tried multiple known working discs and still the drive fails, I recommend updating driver and performing a System Restore to a date when your drive was working. You will find it in Programs --> Accessories --> System tools from start menu.

    To update drivers visit Toshiba support. Update BIOS and other drives even if yo already have the latest ones. The chipset driver is very crucial to the proper functioning of the connected devices and it may well solve the problem. If you have Windows installation disc you can try reinstallation. This is guaranteed to work.



Try using a different CD or DVD, sometimes if you use burned media it will not work with your installed drive. If this don't work, download this program that cleans up your registry. Click on the link below to download

After you run this program, restart your computer. If that does not solve the problem then I would do a "System Restore" with the original optical drive installed.

To use System Restore to restore Windows XP to a previous state, follow these steps:

  1. Log on to Windows as Administrator.
  2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
  3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
  4. On the Select a Restore Point page, click the most recent system restore point in the On this list, click a restore point list, and then click Next.

    Note A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
  5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
  6. Log on to the computer as Administrator. The System Restore Restoration Complete page is displayed.
  7. Click OK.

Posted on Jun 07, 2010

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Many third-party programs that control CD or DVD burning (as well as some player applications) install CD- or DVD-ROM filter device drivers into Windows. These filter drivers are meant to allow for low-level hooks into the hardware, to allow for functions such as packet writing (where a CD-R/W or DVD-/+RW can be written incrementally, like a hard disk).

These filter drivers sometimes have problems that can cause the CD or DVD drive to stop working correctly. The device entry for the CD or DVD drive in the Device Manager may show up with an error descriptor that reads "The device could not start." Additionally, there may be an error message that reads "One of the filter drivers for this device is invalid." The devices themselves do not show up in Explorer. Error codes for the device include code 31, code 32, code 19 or code 39, and sometimes the even more ominous warning "Your registry might be corrupted" appears.

Fixing the problem simply involves deleting the filter entries for the third-party device drivers. These entries can sometimes become damaged (which is what produces the "corrupt registry" warning).

To delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ***\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot.

Several of the products made by Roxio are infamous for causing this problem, although in fairness to the company the most recent versions of their Roxio CD/DVD writing software (6.2 and higher) do not have these problems. Users of 5.0 or 6.0 editions of the Easy CD & DVD Creator product, which has been bundled with many new PCs in the past, should upgrade to 6.2 or better. Other programs can also cause this problem, with the same solution.

Note that after you do this, you may lose functionality in the program that uses the filter drivers, which may need to be reinstalled. Let us know if you want something more else please accept the solution.

Thank You for contacting

Posted on Jun 07, 2010

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Please Follow these steps:

  1. Click Start, and then click Run. Or Press the windows key and r at the same time you will get the run window.
  2. In the Open box, type regedit, and then click OK.
  3. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  4. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
  5. On the Edit menu, click Delete.
  6. When you are prompted to confirm the deletion, click Yes.
  7. In the right pane, click Lower Filters.
  8. On the Edit menu, click Delete.
  9. When you are prompted to confirm the deletion, click Yes.
  10. Exit Registry Editor.
  11. Restart the computer.

Posted on Jun 06, 2010

  • terry_mack1 Jun 07, 2010

    Now, I did what you suggested then rebooted the laptop. Now the drive will not open. Any suggestions?

    I can manually open the drive but...

    By removing both of those keys, what was that doing to fix the problem?


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