Question about Microsoft Zune JS8-00001 Digital Media Player

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My zune 120gb stuck on contact support page and can't pay 18-30 u.s dollars to get help from support, should i throw mines away i'm fed up with problems comming up where i have to pay MORE money to fix.

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No, dont just do the following On your zune make sure the hold button isn't on
At the same time hold down the back button and upwards on the directional pad until the screen goes black
then use your left hand and press the back button while using your right index finger to press the middle of the zune pad use your middle finger (on your right hand) to press play pause button. All of these need to be held at the same time. You should get a please wait message. follow the instructions on screen.

Posted on Jun 06, 2010

  • 1 more comment 
  • qLAOTW Jan 07, 2011

    I did this and it didn't work for my 120GB Black Zune.
    It tells me please wait and then goes right back to the contact support page. What should I do?

  • boriginalart Jan 07, 2011

    I have the the same problem with mine It goes to code 3 then back to code 5. Plus my usb says its doesn't recognize my 120 Gb zune player. Ive tried every thing. It worked fine until I paused it
    It has never worked sense please help. Thank You

  • Brokenwingsx Feb 15, 2011

    Have you tried holding the button combination enen when the error 3 screen pops up? Apparently this works, but I don't know first hand.



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You cant delete song with the player only. You have to hook the player up to a computer and do a reset of the player that will also re install the firmware. Once you do this the player will be empty. If you only want to delete certain song you have to hook the player up and use the Zune software to see the music you have on it then delete what you want from the list shown.

If you need any more help, parts or your player repaired you can contact me threw my repair service web page at My phone # and eBay user name is there also. thanks

Dec 11, 2010 | Microsoft Zune JS8-00001 Digital Media...

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I try to use my 120GB zune but there is an error message it says 5 Contact support and i try everything it says and nothing works. What should I do?

Hi you will have to replace your HD in the player. If you have tried reseting it and it still goes to contact 5 then the HD is the problem.

If you need any more help, parts or your player repaired you can contact me threw my repair service web page by e-mail, phone or off eBay at Thanks

Nov 30, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune 120gb has got stuck at contact support and i have tried to restart it but it would not even go off until the power is dead

If you hear clicking or grinding from the Zune it's a broken hard drive. If the drive sounds normal, you most likely need a new logic board which can be replaced without problems. There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide, soyoucan do it yourself too, not that difficult. Part is availableon Ebay. If you can't do it yourself, have a tech savy friend do itfor you.

Aug 21, 2010 | Microsoft Zune JS8-00001 Digital Media...

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CONTACT SUPPORT*5 .Does it refer to faulty HARD drive or software imcompTIBILITY OR COMMUNICATION PROBLEM

I think Microsoft is playing a "money" trick (which I will explain in a few minutes) on all Zune owners. I have a Zune 120gb unit and it say "contact support" with a number "5" on the screen. This screen popped up after the Zune software claimed I needed to update the software for the Zune unit to be able to play. So I did. Shortly after, the message "contact support" popped up and rendered the Zune useless. My wife contacted Zune support and spent a better part of an hour speaking with a customer service agent, his supervisor and a manager with the end result being that I would have to pay ($169.00 -US Dollars after paying $250 for the unit) to get it serviced.
I find it suspicious that after the software update, the Zune went kaput. Now I have a $250 paperweight. I should mail it back to Microsoft and write them a note asking them to take a look at the Domino Pizza commercial where the man (I imagine he's a manager) sees the picture of the pizza toppings sticking to the roof of the box and saying this is unacceptable. This will be the first and last time I will be purchasing anything from Microsoft. Lesson learned.
I've read quite a few posts where other Zune owners are experiencing the same thing. Weird and coincidental at the same time. Didn't Microsoft get sued a few years ago for trying to monopolize the computer industry? Hmm. I get the feeling you cannot trust this company.

Jun 16, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Usb device not recognized when i plug in my zune

do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating ,  here is the link to the download page
Make sure you uninstall any previous zune software first!
Hope this Helps

Apr 10, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune freezes and says contact support

in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.

for more info on how to restore the zune go to and press technical issues and a list with how to fix any problems will appear

Jan 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Loading screen, wont turn on

My LCD Protron PLTV-3250 TV just quit on me it just turned off went dead are there any repairs for this TV or is it a throw away as people say

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