Question about RIM BlackBerry 7100G Smartphone

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I cannot hear or be heard when I make a call with my Blackberry

I updated my Blackberry software but after that I cant hear or be heard when I make a call. my phone model is Blackberry 7100g.
Please help me. Thank you.

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Go on to your settings reset your phone you can reset it it'll just turn off your phone give it a little refresh and turn back on or you can master refresh which will turn off your phone give it a really good refresh it'll turn back on but if you master reset it will delete all our games music and stuff but im not sure about inbox emails & contacts but its up to you but if i was you i would choose master reset especially if it a new phone... so goodluck:) and please rate this solution thanks cya...

Posted on Jun 06, 2010

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Posted on Jan 02, 2017

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Hi. Sorry to hear about that but software restore will not work since the phone can no longer communicate with your computer. You need to flash your unit using special tools and cable that costs a lot if you want to do it yourself. Most service center can flash a dead phone and it is advisable that you bring your cellphone to a service center.

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Turn off your blackberry and take the battery out, place it back in and turn it back on.

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First, you will need to download and install the latest version of BlackBerry Desktop Manager software from https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5

Once installed, connect your BlackBerry to your computer via the USB sync cable. Open Desktop Manager, and click the Application Loader. On the right, you will see Update your device software. Click the Start Button, and if your BlackBerry is not on the latest Handheld Software, an update will appear. Select the update, and run the install. Be sure to select the option that backs up and restores your data. Once started, do not shut down your computer, or disconnect the USB sync cable as this could damage the device.

Once completed, your BlackBerry will restart and you will have the latest version available. This version has been known to correct various issues.

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First, download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5

Once installed, connect your BlackBerry to your computer via the USB sync cable. Open Desktop Manager, and click the Application Loader. On the right, you will see Update your device software. Click the Start Button, and if your BlackBerry is not on the latest Handheld Software, an update will appear. Select the update, and run the install. Be sure to select the option that backs up and restores your data. Once started, do not shut down your computer, or disconnect the USB sync cable as this could damage the device.

Once completed, your BlackBerry will restart and you will have the latest version available. This version has been known to correct various issues, like volume issues.

If the issue is still present, then it could be hardware related, and may need to be repaired or replaced. I would then suggest contacting your Provider for Hardware Support.

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You can try to download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5

Once installed, connect your BlackBerry to your computer via the USB sync cable. Open Desktop Manager, and click the Application Loader. On the right, you will see Update your device software. Click the Start Button, and if your BlackBerry is not on the latest Handheld Software, an update will appear. Select the update, and run the install. Be sure to select the option that backs up and restores your data. Once started, do not shut down your computer, or disconnect the USB sync cable as this could damage the device.

Once completed, your BlackBerry will restart and you will have the latest version available. This version has been known to correct various issues.

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The walk thru for updating your phone software is quite extensive (would be alot of typing). First you need to check your software version against your provider's most recent version. You find this by going to settings>options>about. When you update there are two main things you must have - 1.) the most recent version of Blackberry Desktop Manager and 2.) the most recent version of your device software, both are installed on your computer and should be available though the Blackberry website. I can provide you with KB article numbers from the Blackberry support site for the rest. Go to www.blackberry.com/support and search KB13427 and KB03621.

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