Question about GE GSS27RGPBB / GSS27RGPWW / GSS27RGPCC Side by Side Refrigerator

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Refrigerator fresh food side not getting cold

I have a GE side x side refrigerator Model #GSS25WGMDCC and noticed the fresh food side not getting as cold as usual. The compressor and condenser fan are working. The condenser coils and cage around fan were filled with dust so I cleaned both. The freezer side is holding temp ok but noticed frost on the back wall. I also noticed the damper between the freezer and fresh food side was closed so I manually opened it. Also noticed constant water puddle on kitchen floor under the freezer section. I adjusted the fresh food thermostat to full cold (9). Its been 2 days and fresh food side is still not cold enough.

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Hello,
Welcome to FixYa...
Make sure the lights go out when you close the door(s), make sure the doors are closing properly and the gaskets are closing fully and not torn. Check to make sure the evaporator fan in the freezer is working, this fan blows the cold air around. If the fan is not working, possible bad fan motor - check for power to the fan motor and also check the fan switches around the door openings, ( if your fridge has these switches, not all do ). A common problem cropping up in the last several years has been the air damper not opening up and allowing the cold air from the freezer to be blown into the fresh food section ( mostly on SxS refrigerators ). For many years the air damper was manually operated and now we have motorized controlled or temperature controlled or thermister and electronic boards controlling air dampers, and if this device sticks closed the FF section will normally warm up.Make sure the condenser coils are not built up with dust!! Make sure the condenser fan motor is also working properly. Check for any "clicking on and off" noises from the compressor, is the compressor running.The most common fridge "not cooling" problem is a frost free failure. Remove the access panel in the freezer section to expose the evaporator coils. If the coils in the freezer section get plugged up with frost, this frost will block the evaporator fan motor from blowing the cold air around. Once you locate the defrost timer, slowly turn the screw like wheel in the middle of the defrost timer with a straight screwdriver until the fridge shuts off. You are now in defrost. If the defrost heater(s) comes on now, replace the defrost timer and defrost thermostat.If the heater itself is bad, defrost the fridge with a hair dryer, replace the defrost heater* and defrost thermostat. If the defrost timer seems "hot" to the touch or is noisy ( like a ticking or screeching noise )...Change it.If the heater(s) does not come on, you can ohm test the defrost heater for continuity or volt test for 120 volts to the heater(s).
Hope this made you a Conclusion...Thanks for Contacting FixYa.....

Posted on Jun 06, 2010

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Posted on Jan 02, 2017

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