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My Kenmore Coldspot Elite refrigerator will make ice but it will not feed the ice out of the door on either crushed or cubed ice setting I can hear a motor faintly turning but nothing is happening while I hold the dispenser button

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Check to see if something has caused ice to back up around the mechanism—this can cause the fill tube to freeze, blocking the mechanism.
If the fill tube in the ice maker itself becomes clogged with ice the unit. Locate the fill tube which is right above the cube tray. Use a hair dryer to unclog the tube. If the tube becomes clogged with ice again your dispenser valve is likely not closing between fills and water is dripping into the tube. You will need to replace the valve. To do this, first turn off the water, then remove the sheet metal backing of the unit by taking out any screws. Pull out the inlet hose and remove the dispenser valve to which the hose was attached. Put in a new valve, reattach the hose and backing, turn the water back on and your problems should be over.

The ice maker fill tube may be blocked with ice. If so, melt the blockage using a hair dryer-but be careful to not melt any plastic parts! Also replace the water shut-off valve or water-inlet valve, or both, if necessary.

Take care.

Posted on Jun 05, 2010

  • rolypolysand Jun 07, 2010

    Thank you for your response, but the fill tube is working ok because the freezer has been making ice. It's just the dispenser that does not feed the ice out of the door that is the problem - the ice is there it just doesn't come out. I press the button and I can hear it faintly churning but nothing happens on either crushed or cubed ice settings.

  • Sulaimon Jimoh Olayemi Jun 07, 2010


    When your ice machine is making ice but not dispensing, check the ice
    maker's harvest cycle. The easiest way to do this is to get a small
    length of insulated wire, strip about a half-inch of insulation off of
    each end (use a wire cutter) and insert the ends into the test points on
    the ice maker marked "T" and "H." Make sure you use insulated wire to
    avoid a nasty shock. If the harvest cycle does not start, there is a
    problem with your ice maker's control module. If it starts but water
    doesn't flow into the ice maker at the end of the cycle, the fill tube
    may be plugged with ice.

      Fixing the Problem

    1. If it appears that the fill tube is clogged because no water is
      entering the ice maker, check the fill tube and remove any clogs.
      Unclogging a fill tube is a quick fix that should only take you 10 to 15
      minutes at the most.
      If the harvest cycle is not starting when you
      test it and you have a defective control module, it is possible to order
      a new one and install it yourself following detailed instructions
      available on the web. The Samurai Appliance Repair Man at
      is one of the best online resources, with clear diagrams and manuals
      available. For the novice do-it-yourselfer, this process might
      take you an hour or two.
    Take care.



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