Question about HP Officejet J3680 Multifunction Printer InkJet

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Help! My mother has a nearly new HP Office Jet Printer/Fax J3680 which was working perfectly for several months until a few days ago. Nothing changed inside the house that we can determine: nothing was unplugged or disconnected, etc. However now, although it shows NO ERROR MESSAGE AT ALL, the machine suddenly cannot receive or send any faxes. When I try to send one to this machine I hear the beginning of the normal fax whines and beeps - and then it suddenly stops and the fax does not got through. The handset on the machine DOES have a dial tone. One additional piece of info: my mother does not have a separate line for the fax, but she does have a separate phone number and "distinctive ring". Could this problem be a phone company issue, do you think? THANKS!!!!!

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Hello there, Suggest you confirm the phone line (The one going to the wall...) is plugged into the phone line port labeled -1-Line- and not -2-Ext- 1-Line is the outer most one of the two on the back of the machine.

If it's in the wrong port the device to act in the manner you discribed.

Thumbs Up!
RAy

Posted on Jul 14, 2010

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