Question about Gestetner DSm620d All-In-One Laser Printer

2 Answers

THE SCANNER STOP WORKING AND FAX ARE NOT WORKING PROPERLY THE SCANNER USED TO EMAIL OUR SCANNED DOCUMENT TO OUR EMAIL AND THE FAX WAS AUTOMATICALLY ROUTED TO OUR EMAIL

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  • djoseph295 Jun 10, 2010

    my multifunction printer is on the network print docs ,but delay the incoming fax, it use to forward all fax to my email don't do that nomore and the scan don't work please i need live support by phone please call me at 786-222-7018

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2 Answers

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  • Master
  • 567 Answers

Hi there thanks for asking, The first solution you should try is to go to the manufacturer website and download and install the latest drivers for your scanner. I am not sure what is the brand and model of your scanner so i cannot give you the manufacturer website but you can also go to http://www.brothersoft.com/ or www.driverzone.com these websites provide free downloads of drivers for many different devices.

Posted on Jun 10, 2010

  • djoseph295 Jun 10, 2010

    the model is gestetner dsm620d, i don't have a driver problem .i'm printing ,infact this printer is on the network ,and we all use it.However, i used to be able to receive fax from my email thru the printer and now i can't .I also used to scan and it also goes to my mail but not no more.please reply

  • Hilton Bristol Jun 11, 2010

    Hi thanks for your reply, since the printer do not have any drivers problem you need to check the settings for the printer, because the settings may be change so please check and configure the printer to suite your needs.

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  • Master
  • 560 Answers

Hi. Please ping your DSM620D to see if the machine is connected to your network. Click "Start" then run CMD. On the DOS prompt, type "ping xxx.xxx.xxx.xxx" without the quotes then hit enter. Replace xxx with the actual IP address of your machine. Please let me know if you get successful result or not.

Posted on Jun 05, 2010

  • 6 more comments 
  • djoseph295 Jun 07, 2010

    good morning , i type ping xxx.xxx.xxx.xxx and it reply ping request can not be found. mind you i run a print test page and the printer print, i'm sure it is on the network.i can even fax no problem. my problem is , i cn no longer scan nor received fax thru my email, and once can hear a fax coming and it takes hours to print when before it use to come in my email and immediately.I wish that we could do that verbally or on go to meeting where you can take control of my mouse.it is urgent, i'm stuck please help

  • djoseph295 Jun 07, 2010

    i did the test everything ok the printer is on the network, the scanner is not responding

  • Liza Halbrook
    Liza Halbrook Jun 07, 2010

    Yes, I can connect to your computer remotely and access your printer from there. My Yahoo ID is blkc4us. Send me a message so I can give you instructions how to allow my access to your computer.


  • djoseph295 Jun 08, 2010

    good morning ok let's do it, i'm waiting for your reply so you can take control

  • Liza Halbrook
    Liza Halbrook Jun 08, 2010

    Hi. Please send me a message on my email or yahoo messenger so I send you the login details. I can't post the username and password here. Not safe.

  • djoseph295 Jun 09, 2010

    WHY NOT :WWW.GOTOMEETING.COM IT'S FREE PLEASE REPLY I WILL BE IN MY OFFICE AT 130PM EASTERN. PLEASE REPLY WITHJ CONFIRMATION

  • Liza Halbrook
    Liza Halbrook Jun 09, 2010

    Hi. I already have an account with FREE LogMeIn but I can't post the information here for safety reasons.

  • djoseph295 Jun 10, 2010

    but what is your email address

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1 Answer

How do I scan document to my pc


To scan using Windows Fax and Scan
  1. Place a document on the scanner, or, if the scanner has a document feeder, place one or more pages in the feeder. ...
  2. Click the Start button , click All Programs, and then click Windows Fax and Scan.
  3. To use Scan view, at the bottom of the left pane, click Scan
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Use your computer to print scan and fax

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Tip

Can I send and receive faxes from my computer ?


Yes. You can. You will need a telephone line, a modem and a scanner, along with your computer. And before you can send and receive faxes from your computer, you will need to install the fax component. This fax component is not installed in Windows XP by default.
How to install the Fax Component:
Go to Start Button -> Control Panel -> Add/Remove programs ->Click on Add/Remove Windows Components ->Click in the Fax Services check box and click Next. Now you will see a Windows Component Wizard, which will setup the Fax service in your computer. Make sure the modem and telephone line are connected to your computer, along with the Scanner.
Now you have to configure the Fax component in your computer. In order to do that, you have to go to the Fax Console which is located at
Start Button ->All Programs->Accessories->Communications->Fax ->Fax Console
fax_xp.gif In the Fax console, click on the Tools Menu and select Configure Fax - this will start the Fax configuration wizard. Click Next to start configuring the fax service in your computer.
Enter your Name, Your Company's name and your fax (Telephone) number on the Sender Information page.
Your modem will be selected under Select Device for Sending or Receiving Faxes - if you have more than one modem, you will have to select the correct device to send and receive faxes in your computer. You will also have to specify if the send and receive options - whether you will manually answer incoming faxes or if you want your computer to automatically answer them for you.
Remember to Enter your Company's Name and Fax Number under Transmitting Subscriber Identification(TSID) and Caller Subscriber Identification (CSID). These fields are very important.
Now, under Routing Options, you will need to specify where incoming faxes are going to be stored in your computer. You can specify a local folder or just let it go to the default location, which is the Fax Console.
You can change these settings anytime you want by running the Fax Configuration Wizard again from Tools -> Configure Fax.
Sending Faxes from Your Computer
You can fax any document that is stored in your computer. You can also scan a document and fax it by sending it to the Fax Printer in your computer.
To fax a document from your computer, Click on the File Menu of the document and select Print. Then under print (or Print Setup), select Fax in the Printer Name box. This will open the Send Fax Wizard. You can also use the option called Send To and select Fax Recepient if you are using MS Office.
As soon as you hear your computer dialing, the Fax Monitor (as shown in the image below) will start up
fax_monitor_xp.gif How to Fax Scanned documents:
Another way to send a fax from your computer is to scan documents and then fax it through your Fax Printer. This can be made possible by using your scanner software. You can also fax from a scanner using the tools provided by Windows XP.
For this, go to the Control Panel and click on Printers and Other Hardware, then select Scanners and Cameras and then, double-click on the icon for your scanner to start the Scanner and Camera Wizard.
Then, on the Choose Scanning Preferences page, click Grayscale Picture and then click Preview to start the scanner.
Provide a name and location for the scanned document.
Now, go to the saved image which you scanned just now and right-click on it and select print - This will start the Photo Printing Wizard.

Click on the check box for the image to be faxed and select Fax as the printer you want to use.
When you finish the Photo Printing Wizard, the Send Fax Wizard opens and you proceed as described in the procedure for sending a fax from your computer.
Faxing from MS Outlook:
You can also fax from MS Outlook by adding the Fax Transport Service as an email account.
Receiving faxes on your computer.
Remember, you have already specified where the incoming faxes should be located and also how you wanted the incoming fax calls to be answered -manually or automatically. The Fax Monitor opens up automatically when the modem detects an incoming fax.
To view an incoming fax, go to the Fax Console and click on Inbox. Double-click on the fax entry you have just received and it will open up in the Windows Picture and Fax Viewer. Fax files are images in TIFF format so they cannot be edited. But u can print it out or email it to anybody else as an attachment.

on Jul 06, 2010 | Computers & Internet

1 Answer

Can you also Fax with this One Touch 8900 ?


This is only a scanner. To Fax, you will need a separate fax machine or fax modem. If both the scanner and fax machine are connected to your computer, you will be able to scan the document and then fax it from the computer. (Depending on your OS/software, this could be easy or take several steps. For Windows Vista and Windows 7, you can use Windows Fax and Scan to do both steps. (However, the program doesn't scan to PDFs.) Paperport will also send a scanned document to an installed fax option. PaperPort is part of the third-party software that came on the CD with the scanner.)

Documentation for the Visioneer OneTouch 8900 is available here: http://support.visioneer.com/products/8900/default.asp .

I hope this helps.

Cindy Wells
(There are some email-to-fax and web-to-fax options but I have not reviewed them.)

Jul 14, 2011 | Visioneer OneTouch 8900 Flatbed Scanner

1 Answer

Scan driver


What problems do you have with your scan driver????

If you need to scan a document, and you have problems with your scanner, you can use the Popfax service:

1. Subscribe for Popfax fax email paid or free offer
2. Send the document you wanted to scan by fax, from your fax machine to the Popfax fax number
3. ou will receive the document in PDF on your email .

Easy and cheap! Try it now!

Jul 11, 2011 | Office Equipment & Supplies

1 Answer

Using a brother MFC-J415W printer, what are the steps in sending a fax?


How to fax :
1. Entering fax mode To enter fax mode press (Fax), and the key will glow green.
2. Sending a fax from the ADF (Automatic Document Feeder): Using the ADF to send your faxes is the easiest way. To cancel a fax in progress press Stop/Exit.
a. Make sure you are in Fax mode . b. Place your document face up in the ADF. c. Dial the fax number. d. Press Start.
The machine scans the pages into memory and then sends the document.
3. Sending a fax from the scanner glass : You can use the scanner glass to fax the pages of a book, or a single page at a time. The documents can be up to Letter or A4 size. Press Stop/Exit to cancel a fax in progress.
a. Make sure you are in Fax mode . b. Place your document face down on the scanner glass. c. Dial the fax number. d. Press Start.The machine starts scanning the first page.
For more detailed instructions, you can go directly to Section 4 - page 22 of the manual in Brother's site. Hope this helps.

Apr 14, 2011 | Office Equipment & Supplies

1 Answer

I bought a new hp computer with Windows 7 OS. My hp Officejet 7310 now will not scan. The HP Solution Center that was downloaded with the HP Officejet All-in-One series Windows 7 driver disc (new, just...


A full feature software and driver package for Windows 7 is not available for your product. However, the Windows 7 operating system installed on your computer contains a basic driver solution for your product. With the basic driver, some of the advanced product features are not available. You can print from a software program, and import and view images on a memory card, if your product has a memory card slot. With this basic driver, the buttons on the product do not function and some of the advanced product features are not available. How to Scan a Document in Windows 7 By Greg Harvey The Windows Fax and Scan utility enables you to scan documents and pictures. Before you can scan documents and pictures, you must have a scanner installed on your computer. Your scanner must be listed in the Devices section of the Devices and Printers Control Panel window.

To check to see if your scanner is properly installed, open the Device Stage. Choose Start?Devices and Printers. If Windows doesn't automatically find your scanner, you can manually add it in the Devices and Printers window by clicking the Add a Device button in the toolbar and following the wizard's commands.

  1. Choose Start?All Programs?Windows Fax and Scan.

    Windows 7 opens the Windows Fax and Scan window.

  2. Click the Scan button in the Navigation pane, then click the New Scan button on the toolbar.

    The New Scan dialog box for your scanner opens.

  3. Use the settings on the right to describe your scan.

    By letting the computer know what you're scanning, its color profile, and the type of file you plan to create, you enable Windows Fax and Scan to create the highest quality scan.

  4. Click the Preview button to see what your document will look like.

    Make any last minute changes.

  5. If you're happy with the preview, click the Scan button.

    Windows scans the document and presents you with an image of your document.

  6. Click the Save As button and complete the necessary information.

    Enter the filename, the type of graphics file you want saved, and then click the Save button.

To automatically forward the document you've just scanned as an attachment to a new fax message, click the Forward as Fax button.

The scan feature in the Windows Fax and Scan utility is set primarily to scan text documents. If you want to scan a photograph or other graphic, you're better off doing that directly within the Windows Live Photo Gallery.


Read more: http://www.dummies.com/how-to/content/how-to-scan-a-document-in-windows-7.html#ixzz15JFYWJQ1

Nov 15, 2010 | Computers & Internet

1 Answer

How does the 1210 scanner work with Windows 7? I have downloaded the driver for the printer and it works ok, but I cannot use the software for the printer. The copier and the scanner work, but i cannot...


You will have to do a two step process to send a scanned document or image by email; the scan to e-mail button won't work. Scan using either Windows Fax and Scan or Paint. Save your file. Then start (Compose/Write) an e-mail to the person you need to send the document. Click Attach and browse to the location where the scan was saved. The default folder is C:/Users/<user_name>/My Documents/Scanned Documents . Click OK after selecting that image. Finish writing your e-mail and send it.

If you'd like to automatically open the e-mail program, browse to the folder where you saved the fax from Computer (Start button) and right click on the image. Choose Send to Mail Recipient. The new mail compose window should open.

I hope this helps.

Cindy Wells
(a program like PaperPort may let you send to e-mail recipient without the extra step; however I'm not sure of the details.)

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1 Answer

Hp scanjet G2410 not sending email documents to outlook express


scan using Scanner and Camera Wizard

1.From "My Computer" right click the appropriate Brother FAX, MFC or DCP machine.
2.Select Get picture using Scanner Wizard.

3.Click "Next" at the welcome screen.

4.Select the save options that you require and click "Next".

5.The Wizard will now start to scan using the settings you specified.

6. Select the "Nothing. I'm finished working with these pictures" and click "Next".
The images will then be saved to the the location that you specified in step 4.

later you can attach the scanned file to your outlook express.

Sep 03, 2009 | HP Scanjet 4470c Flatbed Scanner

2 Answers

Looking for a canon f50 multipass reference manual. Reason: trying to use flatbed scanner to scan - not the automatic document feeder. automatic document feeder works. The article I wish to scan does not...


To scan from the platen glass:
1. Click the "Setting" icon on the multipass toolbar
2. Select "Toolbar Settings" tab
3.Under "Image Source", click the "Scan From" drop-down menu and select "Platen"

Mar 02, 2009 | Canon MultiPASS F50 All-In-One InkJet...

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