Question about Canon imageRUNNER 5000 Copier

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Adf shows jam when originals placed in adf. adf was checked, no jam found. also trays 1&2 have 8.5x11 paper in them but show A4. how do I change tray size?

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To change the paper size for trays 1,2,4 you need to do this in service mode. to get into service mode hit the additional functions button then the 2&8 at the same time then the additional functions button again.

you should be in service mode.

then hit the copier tab...... options tab ..... then the BODY tab in that setting..... and in that menu there should a CST tab in that menu once there you should see tabs for 1 , 2 , 4 you will need to set the value for 1&2 to 18

that should set them back to letter size. email me if you have problems with it

Posted on Jun 09, 2010

  • Chris brookins Jun 10, 2010

    also as far as the adf jamming is concerned which i am sorry i forgot to suggest is that the seperation bad and roller is probably bald and needs replaced.

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When i switch on my photocopier tohiba 2860, it asks for service and gives an error code 08221-918100. what could be the problem?


Hi tkasirye,

Welcome to Fixya.

You may need to check again the error code. According to the manufacturer's checklist for error codes, only the following are documented;

  1. Error Codes - Toshiba 2860

  1. "E01" Paper jam inside machine. "E02" Paper jam near the fuser. "E03" Paper jammed inside machine when power supply is switched on. "E04" Front cover open while copying. "E05" Paper jam near the aligning roller "E08" Paper jam at stacking area in the ADU "E11" Paper feeding jam at the ADU "E12" Manual feeding jam "E13" Paper jam from cassette 1 "E14" Paper jam from cassette 2 "E15" Paper jam from cassette 3 "E16" Paper jam from cassette 4 "E17" Paper jam from cassette 5 "E19" Paper jam from the LCF "E21" Paper jam in transport route 1 (LCF) "E22" Paper jam in transport route 2 (COPIER) "E23" Paper jam in transport route 3 (ALIGNING) "E25" Paper jam in transport route 4 (PFP) "E71" Original feed jam in ADF "E72" Original transporting jam in ADF "E73" Original exiting jam in ADF "E75" 2nd original feeding jam "E81" Paper jam before sorter "E82" Paper jam in sorter "E83" Sorter early arrival jam "E84" Paper in sorter when power is turned on "E85" Joint open jam while copying "E88" Paper jam outside the sorter bin "C01" Abnormal operation of the copier main motor "C04" Abnormal operation of the PFP main motor "C05" Abnormal operation of the ADU main motor "C11" Abnormal operation of the ADU side motor "C12" Abnormal operation of the ADU end motor "C13" Abnormal operation of the upper cassette tray "C14" Abnormal operation of the lower cassette tray "C15" Abnormal operation of the PFP upper cassette tray "C16" Abnormal operation of the PFP middle cassette tray "C17" Abnormal operation of the PFP lower cassette tray "C18" Abnormal operation of the LCF tray "C21" Optics carriage initialize error "C22" Lens initialize error "C23" Mirror initialize error "C26" Faulty exposure lamp "C33" Easy set-up is failed "C35" Developer material exists at the transfer separation adjustment "C41" Faulty thermistor or heater "C43" Faulty thermistor "C44" Faulty heater "C45" Sub thermistor is open
Shoulg you not find any of these mentioned error codes, I suggest you contact the tech support especially if the machine is still under warranty.

Hope this helps.

Takasashi

Jul 05, 2011 | Toshiba Office Equipment & Supplies

1 Answer

It stopped faxing through the feeder and said feeder errror. its a HP j4680 all in one office jet


Hello, Brittany.

Give this a try (from HP Support):

Complete the following steps to check the condition of the paper, reload the original, and then open and close the Automatic Document Feeder cover.

The main reason for this issue is that the ADF rollers that pick up the papers might not grip the paper because dirt sticks to the rollers.

Step One: Check the paper and reload the original
The condition of the paper, or the amount of paper, might prevent the ADF from picking it up and feeding it through the product.

1. Make sure that the ADF tray contains fewer than 25 sheets of paper.
2. Make sure that the ADF tray contains no photo paper or carbon paper.
3. Make sure the paper in the ADF tray meets the following criteria:
* No curls, folds, creases, or tears
* No staples or clips attached
NOTE: Folded paper, torn paper, or paper with rough edges might not feed correctly. If your original is folded or damaged, either reprint the original or try to smooth out the damaged portions.
4. Reload your original, with the print side up, into the ADF tray. Place the pages so that the top edge of the document goes in first. Slide the paper into the ADF tray until you hear a beep or see a message on the display indicating that the loaded pages are detected.

* If still a problem, go to the next step.

Step Two: Open and close the ADF cover
NOTE: Remove all originals from the ADF tray before you open the ADF cover.

1. Open the ADF cover, and then close it again.
2. Press the OK button.

* If still a problem, go to the next step.

Follow these steps to turn the product off and then on again.

1. Press the Power button to turn off the product.
2. Wait 15 seconds.
3. Press the Power button to turn on the product.

Hope this helps.

Feb 26, 2010 | HP Office Equipment & Supplies

1 Answer

I had a paper jam and I took the back off and this


Step one: Remove any loose paper

Remove all loose paper from the input and output trays.

1. Turn off the product.

2. Unplug the power cord from the back of the product.

3. Push the button on either side of the rear-access panel or the duplexer (two-sided printing accessory) and then remove the panel or duplexer.


4. Find any jammed paper inside the product, grasp it with both hands, and then pull it out of the product, toward you.


5. If the product has a duplexer, push the latch on the top of the duplexer and lower its cover.

6. Carefully remove any jammed paper.

7. Close the cover.

8. Reinsert the rear-access panel or the duplexer into the product.

9. Plug the power cord back into the product.

10. Turn on the product.

Step three: Open the top cover and clear the jam

1. Turn off the product.

2. Unplug the power cord from the back of the product.

3. Open the carriage access door. The carriage moves to the right side of the product.


4. Gently pull the paper out of the rollers.



5. After clearing the jam, close the carriage door.

6. Plug the power cord back into the product.

7. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, proceed to the next step.

Step four: Clear the jam from paper tray 1

1. Remove all paper from the output tray.

2. Turn off the product.

3. Unplug the power cord from the back of the product.

4. Lift the output tray and then check for jammed paper in input tray 1.

Use these steps to remove any jammed paper.

a. Raise the output tray.

b. Grasp the jammed paper and pull it out of the product, toward you.

c. Lower the output tray.

5. Plug the power cord back into the product.

6. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, and if paper tray 2 is not installed on the product, proceed to 'Step six: Clear the jam from the automatic document feeder (ADF).'

· If the issue continues, and if paper tray 2 is installed on the product, proceed to the next step.

Step five: Clear the jam from paper tray 2

1. Remove all paper from the output tray.

2. Turn off the product.

3. Unplug the power cord from the back of the product.

4. Lift the product off tray 2.

5. Remove the jammed paper from the bottom of the product or from tray 2.

6. Reposition the product on top of tray 2.

7. Plug the power cord back into the product.

8. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, proceed to the next step.

Step six: Clear the jam from the automatic document feeder

1. Turn off the product.

2. Unplug the power cord from the back of the product.

3. Remove the ADF input tray and open the ADF cover.

4. Remove the jam cleanout part. With both hands, lift up on the two handles until the part unsnaps. Rotate and lift the cleanout part and then set it aside.

5. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open.

6. Check the ADF paper path for jammed paper.

7. Check for jammed paper where paper enters the ADF paper cleanout.

o If the paper comes out with gentle pulling, proceed to step 9.

o If the paper does not come out with gentle pulling, follow these instructions.

1. Open the ADF, and then use both hands to gently loosen the paper.

2. When the paper is free, gently pull it out.

3. Close the ADF.

8. Lower the green lever.

Reinstall the jam cleanout part. Push down on the two tabs until the part snaps into place.


9. Replace the ADF input tray.

10. Check the following to make sure that the ADF frame and parts are secure and correctly set up.

o Make sure that the ADF frame is secure and attached correctly.

o Make sure that the ADF cleanout part attachment is secure. If it is loose, push down on the two tabs until the part snaps into place.

o Make sure that the ADF pick mechanism is secure. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open.

Make sure that the two-catch is holding the roller mechanism securely in place and that the stack stopper is in the correct position.

1 - Stack stopper

2 - Two-catch

11. Plug the power cord back into the product.

12. Turn on the product.

13. Try printing a document.

· If the issue is resolved, do not continue troubleshooting.

· If the issue continues, proceed to the next step.

Jan 01, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Printer says there is a paper jam but there isn't


: Clear the jam from paper tray 1
  1. Remove all paper from the output tray.
  2. Turn off the product.
  3. Unplug the power cord from the back of the product.
  4. Lift the output tray and then check for jammed paper in input tray 1. Use these steps to remove any jammed paper.
    1. Raise the output tray. Figure 3: Raise the output tray c01321359.gif
    2. Grasp the jammed paper and pull it out of the product, toward you.
    3. Lower the output tray.
  5. Plug the power cord back into the product.
  6. Try printing a document.
    1. Remove all paper from the output tray.
    2. Turn off the product.
    3. Unplug the power cord from the back of the product.
    4. Lift the product off tray 2.
    5. Remove the jammed paper from the bottom of the product or from tray 2.
    6. Reposition the product on top of tray 2.
    7. Plug the power cord back into the product.
    8. Try printing a document.
    • If the issue is resolved, do not continue troubleshooting.
    • If the issue continues, proceed to the next step.
If you would prefer to view a video with audio instructions, click here (in English).
  1. Turn off the product.
  2. Unplug the power cord from the back of the product.
  3. Remove the ADF input tray and open the ADF cover. Figure 4: Open the ADF cover c01285903.jpg
  4. Remove the jam cleanout part. With both hands, lift up on the two handles until the part unsnaps. Rotate and lift the cleanout part and then set it aside. Figure 5: Remove the jam cleanout part c01285904.jpg
  5. Lift the green lever attached to the pick mechanism and then rotate it back until it stays open. Figure 6: Lift the green lever c01285905.jpg
  6. Check the ADF paper path for jammed paper. Figure 7: Paper jammed in ADF paper path c01461018.gif
  7. Check for jammed paper where paper enters the ADF paper cleanout. Figure 8: Paper jammed as it enters the ADF paper cleanout c01461019.gif
  8. Gently remove the paper without tearing it. Figure 9: Remove the jammed paper
    • If the paper does not come out with gentle pulling, follow these instructions.
      1. Open the ADF, and then use both hands to gently loosen the paper.
      2. When the paper is free, gently pull it out.
      3. Close the ADF.
  9. Lower the green lever.
  10. Reinstall the jam cleanout part. Push down on the two tabs until the part snaps into place.
  11. Replace the ADF input tray.
    • Figure 11: Follow the correct method to attach the ADF frame c01461020.gifc01461021.gif
    • Make sure that the ADF cleanout part attachment is secure. If it is loose, push down on the two tabs until the part snaps into place.

Jun 22, 2009 | HP Officejet Pro L7680 All-In-One Printer

4 Answers

Paper jam error message but there is no jam


usual problem is a paper sensor (most likely a small lever) has gotten stuck.. find the paper sensors and reposition them

Jun 10, 2009 | HP J4680 Office Jet All-In-One Printer

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