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Samsung dispenses Crushed Ice in Cube setting

Is there some adjustment to correct the type of ice dispensed - coming out crushed in the cube setting. RS267LBSH. Thank you

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  • koochak Nov 14, 2008

    Same problem - help.

  • laruex3 Jan 03, 2009

    Model number rs267lbbp has the same problem. Very annoying. Any suggestions?

  • txtigr May 11, 2010

    We have the same problem. Lowe's sent out 3 repair companies so far to fix. They replaced the ice tray assembely first. Did not fix. Then, they replaced the motor assembely. Still did not work. 3rd repair comapny comes out and says that it is messed up, but they do not know of a fix. Finally, Samsung says that it is normal operation. Working on an escalation now.

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6 Suggested Answers

SOURCE: Ice dispenser

Thanks, bro. Right on with that fix.

Posted on Apr 21, 2008


  • 103 Answers

SOURCE: can't make ice cubes only crushed ice

Hi: There is a flap right where the ice dispenses. When you remove the bin you will see it when inverted. This flap has to open for the ice to be cubed. You might rember a slap as it swung open when it worked. There is a bar that runs from the flap to the back of the dispenser. Work it manually to see if it's jammed or broken. If not look at the back of the freezer and remove the metal panel if neccessary, to find the jam or defective part. I hope this helps, Jeff

Posted on Jun 03, 2009

woodchuck789
  • 4059 Answers

SOURCE: Ice Maker GSI-26 dispenses crushed ice and will not dispense cube

You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid

Posted on Aug 17, 2009

woodchuck789
  • 4059 Answers

SOURCE: Dispenses crushed ice and will not dispense ice cubes

You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid

Posted on Aug 17, 2009

  • 93 Answers

SOURCE: ice dispenser gives crushed ice only

Your selector solenoid is bad. It is usually located behind the ice bin in a white box with the auger motor. Most of the time they are good still, but they get frozen. Try to defrost it.

Posted on Sep 13, 2009

woodchuck789
  • 4059 Answers

SOURCE: ice maker dispenses cruched ice in cube ice mode

You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid.
With your model number I can find a diagram which may help.

Posted on Oct 05, 2009

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This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question.
Anyway, I managed to fix this very problem by removing an ice cube that was wedged in the ice dispensing mechanism. The way this unit works is that it pushes the ice cubes through the mechanism, which always rotates the "crushing blades". When you select "cubed" ice, a lever opens up the exit chute wider, which causes the blades to simply push out the ice cubes as they pass through. When you select "crushed" ice, the lever closes the "exit" for the ice cubes to be narrower, so that the ice cubes can't be pushed through by the blades, and instead get crushed by them. I had an ice cube wedged in there that had the same effect of closing the exit to be narrower. Removing it fixed the problem.
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With your model number I can find a diagram which may help.

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