Question about Office Equipment & Supplies
Testing the Ink Out Sensors
Use this procedure to test if an Ink Out Sensor?s flag works
1. Remove ink sticks from the ink loader?s channels.
2. Place the printer in Diagnostics Mode by:
a. While error code displayed, press UP arrow and OK key.
b. Scroll to Troubleshooting: Service Tools: Enter Diagnostic Mode. (Printer restarts).
c. Select test 82: Monitor Sensors. Press OK.
d. Scroll to 01: Exit Diagnostics and press OK to return to customer mode.
3. Insert the clean eraser end of a pencil thru the lowermost oval slot. (The eraser end of a pencil closely simulates the bottom rail shape of a Xerox ink stick.)
Slide the pencil down the white channel guide until the sensor is tripped. A sensor change is displayed on the control panel. When the flag is depressed, the front panel will read <color> Ink Present H. When released, the reading will change to L. The test will only display a reading when a sensor change occurs. If a flag is stuck, no sensor reading will be displayed on the front panel. 1. If the sensors are not working properly, follow standard service procedures and replace the ink loader assembly.
2. If the ink out sensors work correctly, identify the ink stick(s) being used in the printer.
If Genuine Xerox Phaser 8500/8550 Ink Sticks are being used, check for defects in the ink sticks and replace. If no defects are found, replace the ink loader assembly. · If Phaser 8400 Ink Sticks are being used, they will not properly actuate the ink loader sensors. Do not use Phaser 8400 ink sticks in a Phaser 8500 or 8550 printer.
· If non-Xerox ink is being used, the shapes of these sticks are different than genuine Xerox Phaser 8500/8550 ink and may not properly actuate the ink loader sensor(s). Remove all non-Xerox ink and re-load with genuine Xerox Phaser 8500/8550 ink and check sensor operation. If proper function returns to the printer, the false error message was caused by the use of non-Xerox ink. If the false error message continues, replace the ink loader assembly.
Note: Xerox is not financially responsible for the incorrect operation of its products caused by the use of non-Xerox ink.
Posted on Jun 05, 2010
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Posted on Jan 02, 2017
Yep. One of your ink sticks is stuck in the ink loader and not advancing down to the bottom of the ink loader.
Look where you add the sticks, I think off hand that .46 means its a black stick, but anyway, one stick is broken, cracked, twisted or otherwise for some reason not sliding down the loader.
If you have to remove them, take a screw, a drywall screw is best to twist into the ink block and slide it back and out to reload.
Posted on Dec 21, 2008
ink count sensor flags are stuck.verify the ink is correct and genuine and then reset the error by doing the following
1- turn the printer on
2- wait for the xerox logo to begin moving acroos the display
3- Before the logo is centered on the display (stops moving) press and hold the back and help buttons on the control panel.
4- Hold both buttons untill the display reads beginning service mode initialization.Release the buttons and the printer reboots into service mode with the Service Diagnostics menu dislayed
scroll untill you find function menu then click ok
scroll untill you find Clear ISC fault and press ok
click back several times and then reboot the machine.
Good luck and let me know.
Posted on May 22, 2009
35 = Cyan
36 = Magenta
37 = Yellow
38 = Black
The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.
Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.
Posted on Jun 10, 2009
That error code indicates a problem with the ink loader, 09.038 is the black chute. Make sure you are using genuine Xerox ink sticks and that the chute is clear of debris. Next enter Service Diagnostics mode by powering on the machine and hold the back and help buttons at the same time as it boots until it says it is beginning service mode. Once the menu is displayed, go to function, clear ISC Fault and press OK. If this hasn't fixed the problem you will need to replace the ink loader, part # 133K27771. You can buy one here. I will be making a video on how to replace this part later this week, if you need it let me know. - Steven
Posted on Apr 13, 2011
SOURCE: During its warming up cycle,
Here's what the service manual has to say:
9,035.43 through 9,038 (8500/8550/8560 only): Ink count sensor flags are
stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41,
where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black.
Features on the bottom of genuine Xerox ink sticks actuate the Ink Out
Sensor located at the forward end of each ink channel of the Ink Loader. The
sensor indicates the passage of ink to provide a count of ink consumption.
Damaged or non-genuine ink sticks may not reliably actuate the sensors. This
can lead to false Ink Out messages as well as Ink Stick count faults. Using
8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick
Posted on Jul 18, 2011
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