Question about Intel Motherboard

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Computer Build Problem

I purchased a PC Kit from Tiger Direct that included an ASUS P5N-E SLI motherboard and Intel Quad Core Processor and NVidia 8800 GTS Video Card 2 Gigs of ram a Ultra 550 watt power supply and Ultra case. I put it all together pushed the power button and the system would start up for about a half second and shut down.

I have tried the following solutions:

1 - Called ASUS, they said the motherboard need a new bios for the quad core processor. They sent me a new one. Put everything back together, still had the same problem.

2 - Thought it might be the power supply. Got a new 650 Watt supply. Still had the same problem.

3 - Called ASUS back, they had me pull the processor and power up the system. The fans ran for about 10 seconds the ASUS Tech had me pull the power and said the processor was bad. I called Tiger Direct and they replaced the processor. Got the new processor, put it in the sstem and still have the same problem.

The ASUS Board calls for 6 retaining screws but the Ultra case only had 4 retaining studs in the motherboard housing. Could it be a ground issue?

I simply don't know what to do next????

Posted by on

  • xtimedt69 Apr 10, 2008

    A follow up that might confirm what you have told me. There were about 2 doz little carboard washers that came with the case. I installed them all of the MB mounting screws. I just found this:



    "One of the most common mistakes while installing a motherboard is using these washers on all holes. This cannot be done. The metalized holes were metalized to make the proper grounding with the system case. Actually, you probably won't find any non-metalized holes on motherboards nowadays. And if you do, almost always they don't match any hole on the chassis anyway. So, just leave these cartonboard washers behind! Don't use them!"



    Could this be the primary cause of my problem? This is my first build and there was nothing in the case or MB manual about how to mout the MB properly.



    Thanks

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Try taking out the mobo and ps out of its casing, lay it on a table, hook things together and power it up. I had some problems before caused by mounting studs or try insulating all stubs from the mobo. hope this will help.

Posted on Apr 10, 2008

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