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I am locked out of my hotmail account and don't know my secret answer help!!!

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  • kaz65 Jun 05, 2010

    I didn't put down a different e-mail address!!! So I think I.m snooker.

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  • 15 Answers

You can request microsoft to send you a new password to your other registered email id while setting up the account

Posted on Jun 05, 2010

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Posted on Jan 02, 2017

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2 Answers

Hello, someone hacked my password on hotmail. I don't know how to create a new password to be able to get back my messages on hotmail. Can you help me please ?You can answer me on the adress :...


Hi there! :) if you can't log in to your hotmail account you need to do this steps :)
Click your email link in Hotmail. Click on the words "Forgot Password" found under the sign on link. On the next page, there are two ways to reset your lost password, "Verify Information and Reset Password Online" or "Send Reset Instructions to my Email Address".
2.Answer the questions on the next page. This is the information you provided to Hotmail when you signed up for your account. Enter your country, state and zip code and the answer to your secret question.
3.Choose a new password. Make sure this is something you can remember but is hard for someone else to guess.
4.Ask Hotmail to send the password reset information to your email if you do not remember the answers to the secret question. An email will arrive at the alternate email address you provided during registration.
5.Open the email and click on the link. Follow the instructions to change your password.
6.Confirm your new Hotmail password by signing into your Hotmail account. Save your new password in a safe place
hope it works :)

Sep 28, 2011 | Dell Computers & Internet

1 Answer

My hotmail account has apparently been hacked, so microsoft blocked it.i tried to unblock it by verifying some of the account info but i didn't remember all of the info so nothing happened.


This sounds fishy from the start. How would Microsoft know if someone hacked your email account? As far as I know, MS don't go around detecting hacked accounts and closing them down.
Secondly, what info were you verifying, where and to whom?
Sounds like you might have accidentally given all your personal details to a phishing scam email pretending to be from MS.
If you still have time, go to the hotmail website and click I cannot get access to my account and try to use the zecondary email address to retrieve your password. Failing that, you can maybe answer the secret question you setup.

Jul 27, 2011 | Computers & Internet

2 Answers

Someone has hacked my hotmail address, what do i do


Create another hotmail account and let all your contacts know that you have been hacked. That way they will be able to block any dubious emails from the hacked account.
Then contact hotmail staff using the new hotmail email you created, give them as much info as possible to help them sort it out. They should be able to change the password for you.
Finally run a virus scan on your computer, just to be on the safe side

Jul 19, 2011 | Computers & Internet

1 Answer

Having problem with getting hotmail passing my name & password


Hi, Resetting password in Hotmail is a little tricky. Here are the steps that you can do:
  • Go to the Windows Live Hotmail Reset password page
  • Type the Email address that you want to reset
  • Carefully type the captcha characters on the box
  • Click next or continue
  • Answer the account information and answer the secret question.
  • Click continue.
  • (IT would be advisable to change your password periodically to avoid issues with the password.)
  • If Hotmail still log you into your account automatically and you want to change your (forgotten) password, click Send yourself a password reset e-mail message. and click Send Message.
  • If you have provided an alternate email (try creating a temporary alternate email address to retrieve the email to reset your password) for your Windows Live Hotmail account, you can also send the password reset email to that address. Choose Send yourself a password reset e-mail message. and click Send
  • IT will ask some information about your location (in case your out of the country) and update the secret question and secret answer. and continue.
  • now you should be able to enter a new password, confirm the new password and continue then done.
Some of the options vary in location. Hope this tips will help you log in again. Cheers!!

Sep 13, 2010 | Computers & Internet

1 Answer

I have a hotmail account that was hacked into and now I am locked out and don't know what to do. Can you give me a suggestion.I was sent a mail from supposedly the hotmail staff stating that if I didn't...


Report an abuse to Hotmail for your mail account. They will ask you some questions about secret answer and eventually they will be able to give your account back

Jun 05, 2010 | Computers & Internet

1 Answer

My husbands hotmail account is blocked


it sound like your hotmail got hacked this all i know

Apr 24, 2010 | Computers & Internet

15 Answers

Dont remember my secret question answer


Where did you first meet your spouse?

Oct 19, 2008 | Yahoo Mail

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