Question about Dell 0Y3740 Keyboard

12 Answers

I have a dell xps m1730 a several of the keys on the number pad will not work. 7,4,1,8,5,2,/,*. I think it is software related because the problem started after I reloaded my OS. I called dell and they did some diagnostics and determined that I needed a new keyboard. While I waited for the new keyboard, the problem went away. The technician replaced the keyboard anyway, and now I have the same problem again.(also replaced the mother board)

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  • 4 more comments 
  • butchwilder Jun 05, 2010

    I tried the recomended repairs. they did not work.

  • butchwilder Jun 05, 2010

    I reloaded drivers and it did not change problem

  • butchwilder Jun 05, 2010

    LANGUAGE SETTINGS ARE CORRECT

  • butchwilder Jun 05, 2010

    Did all 61 updates. problem still there

  • butchwilder Jun 05, 2010

    VISTA

  • butchwilder Jun 05, 2010

    drivers are current

×

12 Answers

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  • Dell Master
  • 6,487 Answers

Yes this can be a software related problem , so what you can do here is to download the input device driver including the one for your keyboard since you reload your operating system so all driver needs to be loaded also to the computer to make sure everything will be working. You can download all software from this link.

http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=XPS_M1710&os=WW1&osl=en&catid=&impid

Posted on Jun 07, 2010

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  • Master
  • 731 Answers

Hi,

Uninstall and re-install the keyboard drivers via device manager.

1. Click Start --->Run
2. In the run window; type "devmgmt.msc" click OK.
3. Look for Keyboard, Click on the (+) sign next to "keyboard"
3. Right click on "Standard 101/102 Key or Microsoft Natural PS2 Keyboard" and click uninstall.
4. Reboot the computer and try.

Reply back if the problem exists

Regards,
Riztech.

Posted on Jun 05, 2010

  • 1 more comment 
  • butchwilder Jun 05, 2010

    NO LUCK

  • Mohammed Rizwan
    Mohammed Rizwan Jun 05, 2010

    Could you try a Disaster recovery format

  • butchwilder Jun 05, 2010

    Im not sure what that is. Do you think that it is software or hardware?

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  • Dell Master
  • 3,247 Answers

At this stage the best option might be to reload the OS. I don't think Dell has released Windows 7 drivers for this laptop and nor is it tested for it. So if you have gone to Windows 7 that might be a part of the problem.

The latest Dell drivers for your laptop can be checked at

Dell XPS M1730 drivers
You may try to re-install the drivers from here.
Hope this helps.

Posted on Jun 06, 2010

  • Sam Jun 06, 2010

    Are you simply running the driver upgrade through control panel or actually deleting old driver and reloading. Windows does not replace driver files unless it is a newer version. If you do not have recovery CD/DVD for your laptop, then suggest you get one from Dell and then restore the laptop to factory default before applying the updated drivers.



    Hope this helps.

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  • Master
  • 1,194 Answers

Hi,
Visit these two links: Link1, Link2 and there you will get all the necessary information.
Follow those steps.
Thanks for using Fixya.
Good Luck and have a nice day.

Posted on Jun 05, 2010

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  • Master
  • 4,889 Answers

Open device manager. Start->Run-> type in devmgmt.msc and hit enter.
Right click on your keyboard in the list and click update driver. See if it does the trick.

Posted on Jun 05, 2010

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  • Dell Master
  • 4,737 Answers

Have tried the "fn" key trick? if not please let me know let me help you. I hope this is the model you are telling about. http://www.notebookcheck.net/typo3temp/pics/7b58c29b9c.jpg Awaiting.

Posted on Jun 05, 2010

  • 1 more comment 
  • butchwilder Jun 05, 2010

    no I have not

  • Lebanon Raingam
    Lebanon Raingam Jun 05, 2010

    Ok, Press and hold down "Fn" while you press the "Numlock" key and check each time you release whether the keys are functioning or not. This is sometimes the culprit and most people don't aware of this. Good luck.

  • butchwilder Jun 05, 2010

    no luck

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  • Dell Master
  • 3,866 Answers

This is called "sitcky keys" its where a key was pressed down for a long period of time and the OS ignores it. Now you did not say what operating system you had so there is really not a step by stpe here for you so with regard to that I hope you investigate it.

You need to disable sticky keys. Now if that is not it and it does not work then its more then the keyboard it would not be software if sticky keys was not the issue. So you would look at the motherboard as the culprit.

Del just do not know what there talking about let alone anything else. These people get there certifications from a cracker jack box.

here is the list from microsoft help on sticky keys:

I hope this helps please do click the accept button for my efforts.

  1. I have a dell xps m1730 a several of the keys on - ?id=microsoft.windows.resources.shellexecutetopiciconClick to open Ease of Access Center.
    1. Select the options that you want to use:
    2. Turn on Mouse Keys. This option sets Mouse Keys to run when you log on to Windows. Instead of using the mouse, you can use the arrow keys on your keyboard or the numeric keypad to move the pointer.
    • Turn on Sticky Keys. This option sets Sticky Keys to run when you log on to Windows. Instead of having to press three keys at once (such as when you must press the Ctrl, Alt, and Delete keys together to log on to Windows), you can use one key by turning on Sticky Keys and adjusting the settings. This way, you can press a modifier key and have it remain active until another key is pressed.
    • Turn on Toggle Keys. This option sets Toggle Keys to run when you log on to Windows. Toggle Keys can play an alert each time you press the Caps Lock, Num Lock, or Scroll Lock keys. These alerts can help prevent the frustration of inadvertently pressing a key and not realizing it.
    • Turn on Filter Keys. This option sets Filter Keys to run when you log on to Windows. You can set Windows to ignore keystrokes that occur in rapid succession, or keystrokes that are held down for several seconds unintentionally.
    • Underline keyboard shortcuts and access keys. This option makes keyboard access in dialog boxes easier by highlighting access keys for the controls in them. For more information about keyboard shortcuts, see Keyboard shortcuts.
    • Prevent windows from being automatically arranged when moved to the edge of the screen. This option prevents windows from automatically resizing and docking along the sides of your screen when you move them there
  • Posted on Jun 05, 2010

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    • Dell Master
    • 19,396 Answers

    Hi.

    If the problem was Hardware, either motherboard, the keyboard connector to motherboard or the ribbon cable. If the motherboard was replaced (ensure), then the problem must be again the keyboard. A new keyboard can easily break same connector on ribbon cable, while a motherboard giving the same trouble it is highly unlikely.
    If problem is software, it may be caused by an installed software generating the same malfunction or by a corrupted system setting.

    To start press the Num Lock function key to ensure that this is not the problem. The key will enable or disable the whole num pad. If problem is only on certain keys, then this is not the cause.

    You have two ways to test the computer and get a definitive response.

    1) Store all your data and do a complete system reinstall. The computer will be restored to factory. If the problem persists, then it can only be an hardware fault.

    2)Start the computer using a Boot CD. The system that will start will not have any interation with the system installed in your hard disk. If problem persists, then again it is your hardware.
    You will need to download and record your own boot CD:Ultimate Boot CD or MS-DOS Bootable CD images
    Booting from CD will not affect your installed system or data.

    If the problem persists, then it is hardware.

    Hardware problem on motherboard causing this it is likely a BIOS fault (firmware problem). In that case enter BIOS setting on startup and reset to factory settings from BIOS Menu. The BIOS can also be reset by removing the internal coin battery, located on the lower side of the keyboard. This would be a more efficient reset:Coin-Cell Battery.
    Any other motherboard related problem would be highly unlikely if the motherboard has been replaced.

    Other hardware problem is naturally the keyboard. Below instructions to repair keyboard.

    Keyboard

    If the problem does not persist when starting with boot CD, then you have a software problem.

    In that case performing a system restore to a date before the problem started (and after the first repair) will fix the problem. Save your data before doing system restore, program settings may be affected.
    A complete system reinstall is the other way to fix the problem.

    Regards.

    Posted on Jun 05, 2010

    • Ginko
      Ginko Jun 05, 2010

      Keyboard drivers are built in the Windows operative system. I hope you did bother in reading my comment and attempt troubleshooting. I was not guessing . My comment has been refused already. That will pass question to other experts. Unfortunately I keep receiving an email each time you post a comment.

      Can you please read and follow the steps. The only possible outcomes are telling if the problem is hardware or software. If you just vote out without following the steps this will be a waste of time

      Thanks

      I post again:

      Hi.

      If the problem was Hardware, either motherboard,
      the keyboard connector to motherboard or the ribbon cable. If the
      motherboard was replaced (ensure), then the problem must be again the keyboard.
      A new keyboard can easily break same connector on ribbon cable, while a
      motherboard giving the same trouble it is highly unlikely.
      If
      problem is software, it may be caused by an installed software
      generating the same malfunction or by a corrupted system setting.

      To
      start press the Num Lock function key to ensure that this is not the
      problem. The key will enable or disable the whole num pad. If problem
      is only on certain keys, then this is not the cause.

      You have two ways to test the computer and get a definitive response.

      1)
      Store all your data and do a complete system reinstall. The computer
      will be restored to factory. If the problem persists, then it can only
      be an hardware fault.

      2)Start the computer using a Boot CD.
      The system that will start will not have any interation with the system
      installed in your hard disk. If problem persists, then again it is your
      hardware.
      You will need to download and record your own boot CD:Ultimate Boot CD or MS-DOS Bootable CD images
      Booting from CD will not affect your installed system or data.

      If the problem persists, then it is hardware.

      Hardware problem on motherboard causing this it is likely a BIOS
      fault (firmware problem). In that case enter BIOS setting on startup
      and reset to factory settings from BIOS Menu. The BIOS can also be
      reset by removing the internal coin battery, located on the lower side
      of the keyboard. This would be a more efficient reset:Coin-Cell Battery.
      Any other motherboard related problem would be highly unlikely if the motherboard has been replaced.

      Other hardware problem is naturally the keyboard. Below instructions to repair keyboard.

      Keyboard

      If the problem does not persist when starting with boot CD, then you have a software problem.

      In
      that case performing a system restore to a date before the problem
      started (and after the first repair) will fix the problem. Save your
      data before doing system restore, program settings may be affected.
      A complete system reinstall is the other way to fix the problem.

      Regards.





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    • Expert
    • 4,070 Answers

    Hi! It can be a software problem. Try updating your system and it can resolve the problem. Check the keyboard connector pins too if they are bent, they may cause keyboard failure too. If they are, gently straighten it up to avoid breakage. Hope thie helps and have a good one!

    Posted on Jun 05, 2010

    • dj_relly999
      dj_relly999 Jun 05, 2010

      Good luck on this and hope to get it working.

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    • Master
    • 4,281 Answers

    For that first go to control panel->Regioanl and Language option.
    Then make sure in regional option tab First option is "English United states" and location is USA then go to next second tab Languages and make sure that it is also "English United states".
    Then go to last tab name "Advanced and make sure it is also "English United states" then apply and ok.
    Then check.
    Let me know if you need further assistance.
    Thanks for using FixYa.

    Posted on Jun 05, 2010

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    • Master
    • 516 Answers

    The problem might be mechanical, their must be some problem between the connection. You have to open it and check that. Please let me know.

    Posted on Jun 05, 2010

    • VArun dev
      VArun dev Jun 05, 2010

      Control is only saying what the selected type is set as and not what its
      detected as.

      During the install procedure the keyboard type is default at UK Keyboard
      but can be set to US or US International (there's others but I can't
      remember their names). Go into KDE Control Center------->Peripherals------->Keyboards and make appropriate
      settings there.I hope this little extra info helps.

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    • Contributor
    • 857 Answers

    I will suggest you to update the drivers for the keyboard as the keyboard and the motherboard has already been replaced. To do that go to http://support.dell.com from there go to drivers and downloads and then select your product and your operating system and then from there download the drivers for keyboard also update your chip-set driver.
    This should help to fix the problem.

    Posted on Jun 05, 2010

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