Question about SanDisk Sansa e250 MP3 Player

1 Answer

Same... It still can't find my mp3 players connection but on the mp3 player it is telling me to "Enter USB2.0 MSD mode" Could this be a reason the software can't find it? If so, how do I switch my mp3 player to that mode?

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  • confused144 Apr 09, 2008

    I just tested the cable on another mp3 player and it works. So it is obviously a problem with my mp3 player.

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  • 4,102 Answers

What you can try is to remove the software off your computer not the firmware the software that came with the mp3 player if you remove this then when you plug your mp3 player in it should give you message new device found then you could try installing the software again then it might be able to let you use the firmware update.
As you have tried the lead and also your usb port then you know that they are working fine.
Just try removing the software that came with the mp3 player then give it another try this way when you plug the mp3 player in the computer wont know what it is and tell you new device found.
If it dont say this then you know the mp3 player is to fault and not any of the software on your computer give this a try then get back to me ok.

Once software is removed when you plug it back in it will say new device found and it will come up under my computer as mass storage device if this happens then put the mp3 player into recovery mode then try running the firmware.
Let me know what happens ok

Posted on Apr 10, 2008

  • paul proctor Apr 10, 2008

    You need to put the device into "recovery mode" before you run the tool.

    - Turn the device off (hold power for 20 seconds)
    - Slide the hold switch into "hold" position.
    -
    Press and hold the "record" button while connecting it to your
    computer. Keep holding the "record" button until you see the "new
    hardware found" on your computer.

    Then run the recovery tool. Select format when prompted.

    Best of Luck.
    Try
    doing it this way its slightly different but if you goto the sandisk
    website thier is also a recovery tool you can download so have a look
    on the site then if you have trouble finding it then get back to me ok

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It's the fastest usb drive to this date!

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Aug 12, 2008 | SanDisk Sansa e250 MP3 Player

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Please help


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Aug 09, 2008 | SanDisk Sansa e260 MP3 Player

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sincerely, Britani

Apr 19, 2008 | SanDisk Sansa e250 MP3 Player

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USB2.o and MSD mode


Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

Dec 21, 2007 | SanDisk Sansa e260 MP3 Player

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