Question about Wacom (PTZ930AC) Graphic Tablet
I've had my Intuos 3 about ten months now and yesterday was surprised to notice a portion of it had become a "dead zone", entirely unresponsive to the pen. The dead zone is a horizontal strip about 2" tall running across the middle of the tablet. Reinstalling the driver does not seem to help at all.
I had the same problem with my Intuos3 on Vista. Tech support suggested the following.
Do this.....Go to Start--->control panel---->system(in classic view)---->device manager--->click on "human interface devices"--->then click on "Wacom virtual HID driver" and right click on that and disable it. Your computer will ask you to restart and you will want to do that.
Everything works fine now.
Posted on Aug 14, 2008
SOURCE: how to take apart Intuos pen
Ok, after my wife washed mine in my jeans, i really desperate and decided that I had nothing to lose. I searched all over the web for ways to do this and nothing!!!! So today I grew a pair and tried something and low and behold... so anyway.
*!*!*!* Remove the rubber grip and button first (untwist tip cap and remove threaded section, slip fingernail under top edge of button and pop it straight up and off, slide rubber grip off towards point *just in case*) Grasp your pen in both hands with the tip facing to the left left hand should be grasped covering the tip and ONLY the section that has the recessed barrel with the raised button ridge. Right hand should be grasped just off of the first diameter reduction from the right (ie. where the just before the pen gets thinner) and covering the eraser (unless you have really small hands) CAREFULLY but firmly pull the two halves of the pen apart from each other !**!*!DO NOT TWIST THE PEN!!!! the pen should come apart without a problem and now you have access to the inner goodness of the Wacom Intuos Pen
Note: when putting the pen back together, be gentle and place the board in the eraser side first, if it doesn't push the eraser tip up, twist it slowly till it slides all the way in (be sure to try to leave a tiny space for eraser play.) Twist the pen (board and eraser cap end) until you can see the two receptors for the buttons, slide the tip end cap on and press firmly until the caps seat together and the holes line up for the switch. slip the rubber cover back on, twist on the threaded tip and clip the button back on, that should do it, Hope this helps!
Posted on Feb 22, 2009
The winning answer came courtesy of Mr Benedikt Schmitt of Wacom Europe, who offered the following solution: from the Windows Device Manager, disable the “Wacom Virtual Hid Driver” device. (Go to Control Panel > System and Maintenance > Device Manager, find the driver, right-click it and choose “Disable”.) One reboot later (welcome to Windows-land, circa 2008?), everything works as desired. Pressure and tilt sensitivity inside Photoshop still work, and the pen functions just fine in the rest of the Windows desktop. The absolute mapping makes it an absolute pleasure to point quickly and precisely. It makes my laser mouse feel rather clumsy navigating a large 24′ screen!
Posted on Mar 22, 2009
Listen up kiddos! I had this same problem and I was troubleshooting....apparently you have to make sure you uninstall the old drivers first and delete the directory entirely, before reinstalling the software.
So, UNPLUG THE TABLET! This is the part that screwed me up... then go to start > all programs > tablet > uninstall. Run the wizard, restart, go to my computer > local disk drive > program files and delete the Genius Tablet folder. Then, install the drivers again, reboot, THEN and ONLY THEN, should you plug your tablet back in.
Posted on Apr 11, 2009
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