Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Will not recognize printer in network

I can ping my printer, but it will not recognize it on my network when I try to add it. I have tried the install disc, but it has the same issue--- printer does not show up. I do not have a USB, so I am trying to add the printer via CAT5. Again, I CAN ping and receive a reply every time.

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Reinstall the print driver software and verify that the firmware is up to date... you can do this on HP web site under Support & Drivers section

Posted on Jun 05, 2010


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Dell 2155cn Installs without error, but won't print

Most router (DHCP servicer) issue an IP to any device on the network, is your PC on the the same subset of the network? Can you ping the printer? Check your printer and device property, make sure you have the same IP address and you're on the same subset.

Feb 02, 2012 | Dell 2155cn and 2155cdn Color Laser...

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Can't get windows xp home edition to recognize wireless printer, even after assigning printer TCP/IP address. Windows 7 computer prints to it, but the Windows XP computer can't even find the...


You din't wrote what's the model of your printer, but I think we can find a solution:
1. Try to ping the IP adress you assigned to the printer. If that works, please download the latest drivers or installation software from the manufacturer of your printer (or second option use the installation disk that came with your printer). If it does not reply to ping, be sure the IP adress you assigned to the printer is in same range as the IP adresses on your network.
2. It is possible that the installation software itself manage to find the printer on the network, and that means the problem is solved
3. If not, install the printer as it is local attached (e.g USB or LPT port)
4. After installing as local printer, please go to printer proprieties, go to port, choose add a new port, choose standard tcp/ip port and write for the port the IP adress you assigned to the printer.
5. Apply changes and ...that's it.

Please let me know if it helped,

Good luck!

Aug 10, 2011 | Microsoft Windows XP Home Edition

3 Answers

I had the printer working fine, and then it decided to give me an error message. My computer is on the network, but the printer is not on the network, and I cannot figure out how to add it. Yes, I have...

Go to the printer and print out the Configuration Page. Find the IP address of the printer and try to ping it from the computer. If you can ping the IP address then we need to setup your computer to print to the right IP address. If you cannot ping the IP address then there is an issue with the Printer. Go to the printer and try to find out if the IP address is set to manual or automatic, if manual then set the IP address, Sub-net mask and Gateway to your network settings. Reboot the router and try to ping again, this should allow you to ping the printer.

Now on the computer add the printer locally to the computer using the IP address as the port. You might need to add the port if it does not already exists.

Mar 08, 2011 | HP Color LaserJet 2600n Printer

1 Answer

Printer is offline

What type of printer are you having a problem with? Is it on and do you see any error messages on the printer? How is it connected to the computer? Do you have the driver installed? Some printers need to have the driver installed with a USB connection before moving to a network install. (For all-in-ones, the driver/software must be installed before you connect the data cable.)

If a wired connection, try new cables (fully seated) and different ports. If it is a USB connection, try a direct connection if the printer is connected to a USB hub or print server. Make sure that the cord is 6' or shorter. Check if other devices work. (I've seen a few computers loose their USB ports for no apparent reason. On desktops, try rebooting the computer and uninstalling the USB drivers and rebooting again. This is in the Device Manager for Windows machines. On a few laptops, sometimes removing the battery and the power adapter will reset the ports.)

For network connections, make sure that your network is up and that you aren't getting signal loss issues (for wireless networks). Try a wired connection to check for network loss. To check a network, I tend to check a few points with the ping command. For Windows, launch the Command prompt and ping the numerical IP location of your router. Then ping the IP location of the DNS server. Can you see the printer on your list of network places. (The format for ping is
ping or ping followed by enter. The returned message will be either the time for a small packet of data to go to the location and return or a connection timed out.)

If you are losing your network connection, reboot your router and broadband modem. (Try rebooting the router first.) Make sure your firewall is not blocking access to the printer.

I hope this helps. Please write back for more information with specifics for your printer.

Cindy Wells

Feb 12, 2011 | Office Equipment & Supplies

1 Answer

I can 'ping' my network printer, but XP will not install it

Under Printers and Faxes folder - Click on File and Click on Check Server Properties - Under Ports Tab check if IP of the printer is already recorded, if so Delete it and try using Add a Printer again

Jun 13, 2010 | HP Computers & Internet

1 Answer

I am trying to add my shared printer on my home wireless network to my Mac Book ? How do I do this ?

First you would make sure the printer is connected to the network and working. Leaving the printer & any other computer using the network on start your Mac Book. It should be automatically recognized on the network. You will then need to use the add printer wizard and find your shared printer info. Once it recognizes the printer it will install the driver so that you will be able to print from the Mac as well as any other computer on the network. Hope this helps.

Sep 11, 2009 | Office Equipment & Supplies

1 Answer

Samsung CLP-510 Printer not printing...

Some network interfaces have been found to be defective. Try printing from parallel or usb until you can get a replacement network interface.

Dec 04, 2008 | Samsung CLP-510 Laser Printer

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GO to the controll pannal and printers and say add printer choose network printer if u know the ip just put your ip address and say next it should detect it if not try to go to command promt and ping the ip with the ping command
if it gets the repply frmtheip so its comunicating

Jun 15, 2008 | Muratec MFX-1200P All-In-One Led Printer

1 Answer

Can ping printer but jobs not received

have you checked your firewall?
Often times, even though you can ping the printer, the firewall will block the data going to the printer.

Jan 12, 2008 | Xerox DocuColor 4LP Laser Printer

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