Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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320 wd external hard drive

I bought this(320 gb external hard drive WD) a month ago. I just have turn it on once. Now is not working. The light from the front a soon as I plug in the cable it turns on and goes off and that's it. I think this item has a malfunction or something. I want to return it to the store. I don't have the received. What can I do?

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It could be a faulty power adapter, or the control board inside the caddy is gone.
If you have the warranty booklet contact Western Digital , they should register your product and validate the guaranty.
If not go back to the shop the same if you pay with credit card for example, they can track your purchase.

If you do not get a replacement, well the most expensive part of your device is the Hard disk, and if you are lucky, and dont keep turning it on and off it should still be ok.
In this case buy a replacement caddy enclosure for your hard drive, they start from $10. Buy a good one for $25.
There are two kinds, pata and sata, I think yours is sata, check it out.

Posted on Apr 09, 2008

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