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We bought a new computer and are trying to connect the printer but it won't respond.

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Hi,
is the printer plugged into computer via usb port or normal paralel port in back of computer check its in the right place and check the cable is in printer properly and also computer then the best way to see if its recognised is goto start bottom left then acess control panel on left hand side change it to classic view just under where it says control panel it might all ready be classic view if it is then select add hardware then dont click have disk then the computer will scan for all hardware connected to it when its finished scroll down list and see if your printer is listed if it is click it.
it will then ask if you have disk if you do insert it and click ok if you dont then uncheck the box have disk then your computer will scan for correct drivers for the printer ok
Make sure printer is plugged in and on whilst doing this ok then you should find you have no problems.
let me know how you get on then ill get back to you ok

Posted on Apr 09, 2008

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