Question about Xerox Phaser 8500/DN Printer

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Error code 09,038,46:21303

It displays error code 09,038,46:21303. I have removed the black ink, but the error is still there. Any solutions.

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When you service a Phaser 8500 or 8550 printer for:
· a persistent Ink Out message
· 9,035.43 Cyan Ink Stick Count Fault
· 9,036.44 Magenta Ink Stick Count Fault
· 9,037.45 Yellow Ink Stick Count Fault
· 9,038.46 Black Ink Stick Count Fault
Test the Ink Out Sensors for proper operation.
Inspect the Ink Sticks.

Posted on Apr 10, 2008

  • 1 more comment 
  • Rick Kasper Apr 10, 2008

    Testing the Ink Out Sensors
    Use this procedure to test if an Ink Out Sensor?s flag works correctly.

    1. Remove ink sticks from the ink loader?s channels.

    2. Place the printer in Diagnostics Mode by:

    Customer method

    a. While error code displayed, press UP arrow and OK key.

    b. Scroll to Troubleshooting: Service Tools: Enter Diagnostic Mode. (Printer restarts).

    c. Select test 82: Monitor Sensors. Press OK.

    d. Scroll to 01: Exit Diagnostics and press OK to return to customer mode.

  • Rick Kasper Apr 10, 2008

    3. Insert the clean eraser end of a pencil thru the lowermost oval slot. (The eraser end of a pencil closely simulates the bottom rail shape of a Xerox ink stick.)

    Slide the pencil down the white channel guide until the sensor is tripped. A sensor change is displayed on the control panel. When the flag is depressed, the front panel will read <color> Ink Present H. When released, the reading will change to L. The test will only display a reading when a sensor change occurs. If a flag is stuck, no sensor reading will be displayed on the front panel.

    1. If the sensors are not working properly, follow standard service procedures and replace the ink loader assembly.

    2. If the ink out sensors work correctly, identify the ink stick(s) being used in the printer.

  • Rick Kasper Apr 10, 2008

    If Genuine Xerox Phaser 8500/8550 Ink Sticks are being used, check for defects in the ink sticks and replace. If no defects are found, replace the ink loader assembly.
    · If Phaser 8400 Ink Sticks are being used, they will not properly actuate the ink loader sensors. Do not use Phaser 8400 ink sticks in a Phaser 8500 or 8550 printer.

    · If non-Xerox ink is being used, the shapes of these sticks are different than genuine Xerox Phaser 8500/8550 ink and may not properly actuate the ink loader sensor(s). Remove all non-Xerox ink and re-load with genuine Xerox Phaser 8500/8550 ink and check sensor operation. If proper function returns to the printer, the false error message was caused by the use of non-Xerox ink. If the false error message continues, replace the ink loader assembly.



    Note: Xerox is not financially responsible for the incorrect operation of its products caused by the use of non-Xerox ink.

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  • 7 Answers

SOURCE: System Error code 09 038 46 24363

09,03x

35 = Cyan
36 = Magenta
37 = Yellow
38 = Black


The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.

Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

Posted on Jun 10, 2009

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Xerox error code 09,038.46:350??


Hi. The error code you are referencing is referring to Black Ink Stick Count Failure.
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  2. Make sure the ink sticks slide properly
  3. Remove any broken or partial ink sticks from the ink-loading bin
If the fault code is still displayed you will need to contact support to schedule a service call.

Please check out the online support at www.xerox.com\support

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If the error code does not display, the issue is resolved.
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Remove all the ink cartridges.
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Press the On button to turn the printer on. 
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