How do I scan to direct to the computer? - Office Equipment & Supplies

Go to printers and Faxes in Control Panel Right Click the Printer, Select Properties Select Ports from the top tabs and make sure "Enable Bi-Directional Support" is selected.
Also check the HP ImageZone software settings to make sure the computer knows what to do when you scan directly.
This message is usually caused because the printer can not talk to the PC or does not know what to do with the scan.
Regards GM

HP units typically scan BEST when operated through the computer, rather than the unit itself. You MUST have the software installed on the machine, and not use plug and play, as that only gets "some stuff" going, specifically NOT scanning, I have found.

Go to HP.com and download the latest install directions, for your printer and OS. You may have to delete the old printer on your system, but, follow the directions exactly, from HP and plug the machine into your computer when directed to do so.

THEN run the scanner from the software installed on the computer, tons easier....

As a side note, next printer (all in one) should be a network printer, works TONS easier, with each computer allowed to scan, etc., like they hosted the unit. Can also be accessed wirelessly, all for the same money..... Cool.!

Scan and put picture directly in my...

Do you have the full-featured software driver installed? (Installed before connecting the printer to the computer.) Then you have the option of initiating the scan from the computer or the buttons on the unit. (The HP Digital Imaging Monitor Windows System icon should be in your system tray. If the program has been closed, restart the HP Image Zone software or reboot the computer.) There is a Start Scan button on the printer which should launch the HP software. Alternatively, start the Image Zone software and there should an option to start the scan.

These directions will only work if the computer and printer are both on and communicating with each other. If you get an error, try a new USB cable and try using a different USB port. If using a USB hub, try connecting to the computer directly. (If using a print server, try a direct connection. Check if the print server supports bi-directional communication; many only support the print functions not the scan options.)

I hope this helps.

Cindy Wells

Hello,

Scanning thru a wireless connection is not supported on these printers. Printing does not require that much data to be sent back to the computer, scanning of course does. Printers require a bi-directional signal path to allow scanning such as USB and parallel ports. Sorry to be the barer of bad news.

Buddy
Corporate Computer
Over 21 years supporting/repairing PCs and printers

Fiend your solution direct from EPSON. Here is your solution...

http://www.epson.com/printer/prob676ijt65/solution

tiuyaq9

I had the same problem until I set up the various choices using the HP software on the computer. It then saves Scan to Computer as "x" file (your choice). Save your settings in the HP Solutions Setup Center. Then, when you check your printer, they will all be there as choices when you select Scan button.

Solution #1 has nothing to do with the issue, the thread started asked how to scan a document to email via the mfc-9840cdw, not how to scan a email with antivirus.

Try opening up ports UDP:54925 on your Windows Firewall and try scanning from your computer instead of scanning directly from the printer to a email address. I tried scanning directly from the printer to send to a email and I get a error report of "poor line condition/out of memory" even though the line is fine.

Try the follwoing steps, i m sure that it will start working bcoz i tried the same steps and my printer started working:

1. Turn the power to the computer off.
2. Press the power button to turn off the product.
3. Wait 10 seconds.
4. Restart the computer.
5. Press the power button to turn the product back on.
6. When the computer restarts, try the scan again.

• If the issue is not resolved , try some other troubleshooting:
• Connect USB cable directly to the computer and then restart the product and try to scan again
• If the product still does not work , try some other steps:
• Connect the USB cable to a USB hub or a docking station for a laptop. 1. Restart the computer and the product and try to scan again.
• If the product doesnot works after connecting the USB cable directly to the computer , follow these steps:
  1. 1. Reconnect the USB cable.
     2. Try the scan again.
        • If the product worked when the USB cable was connected directly to the computer, but does not work after reconnecting the USB cable in the original configuration, there might be a problem with the hub or docking station. Either leave the USB cable connected directly to the computer, or contact the manufacturer of the hub or docking station for troubleshooting.
     If the product does not work after connecting the USB cable directly to the computer , follow these steps.
     1. Replace the USB cable.
     2. Try the scan again.
        • If the product does not work with the new cable, continue to the next solution.
  Now, if this doesnot work, there is a conflicting USB device connected to the computer
  1. Disconnect all other USB devices from the computer except for the keyboard, the mouse, and the product.
  2. Try the scan again.
     • The issue would be resolved now and teh answer is that the computer might not have sufficient power supplied to the USB ports to detect multiple USB devices. HP recommends installing a USB powered hub to connect multiple USB devices.