Question about Lexmark X83 All-In-One InkJet Printer

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Fax I recently got DSL and my fax will not send/receive. It says no dial tone. I was told to get a splitter. What kind and where?

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  • gabbygranny Apr 20, 2008

    It now works. Thank you. I didn't realize I had to split the connection directly to the modem(phone line) at the bottom of the computer and then to the router. The fax works thru the computer. Simple when you understand it.

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  • 323 Answers

How about a filter that came with your DSL modem? You can run your DSL to one side and fax to the other.

Posted on Apr 20, 2008

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2 Answers

Why won't the fax work?


My recommendation would be to hit the speaker button when sending a fax to hear why your fax wont go through.

When you hit speaker you should have a clean dial tone, then when you start dialing and the tone stops make sure you don't have any static or noise on the line.

There are several reasons you might get a NG error. One is the fax line you're trying to send to is busy. Maybe it's a phone line not a fax you're trying to send to. Maybe you need to dial a 1 or 0 for long distance, maybe your fax line has noise on it.

Using the speaker can help troubleshoot what the problem is.

Skelton Business Equipment Houston Copiers

May 08, 2014 | Sharp MX2610N Printer

1 Answer

No dial tone on handset. can't send or recieve fax.


? Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
? Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
? Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.

If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
enough.
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.

Dec 03, 2010 | HP Laserjet M1319F Laser Multifunction...

1 Answer

Can't receive or send fax


~ Configure Fax Settings ~ Check Communication under Fax Settings
drd: all ecm: off v.34: off dial tone detection: on RTA: RTA of the fax must be higher than the RTA of answering machine ~ Check the physical connection of the fax ~ line port must be connected to a phone jack ~ if you're using DSL (Internet), Use DSL Filter

Jul 06, 2010 | Lexmark Office Equipment & Supplies

1 Answer

Cannot receive faxes


Hi:

I quick way to really determine if the line could be a problem is try dialing your fax from another phone ,like a cell phone and just listen. What do you hear, noise, a recording, or do you hear the squelch tone that your fax machines should be putting out. If not then the line could still be the problem. Also if you recently switched to a DSL line then you should get a DSL filter and install it inline on your fax line. Also does your fax ring like it's trying to pick-up? If so, do you have the reception mode incorrectly set to TAD or manual mode.

Good Luck

Andrew

Mar 16, 2009 | Panasonic Panafax UF-585 Plain Paper Laser...

1 Answer

Lexmark x2470. Fax solutions not working after going high speed


Please check that the Phone line for faxing is connected to a seperate NON FILTERED phone line. Not to the dsl line. You can use a line splitter for this. Also the dial up modem may need to remain in your computer for the fax software to dial out. Hope this helps.

Dec 07, 2008 | Lexmark X2470 All-In-One InkJet Printer

2 Answers

Memory tx


It means you have a fax in memory that cannot be sent.

Do you have DSL or any kind of digital phone line? Do you have a dial-tone?

Unplug the power cord and re-plug.

Sep 27, 2008 | Sharp UX B700 Plain Paper Inkjet Fax

1 Answer

Fax will only send and not receive


Call your fax machine from a regular phone and listen for fax tones. Sender may be dialing the wrong number. Is your phone line DSL?

Sep 05, 2008 | Brother IntelliFAX 1270E Plain Paper Fax

1 Answer

Fax will not send


Does the receiving or sending party have a DSL phone line?

Aug 01, 2008 | Brother MFC-8220 Fax

1 Answer

Problem connectine fax line to...


First of all what type of phone line r u using ....is it a normal phone leine or DSL....

IF u have a DSL...u need to have a splitter...
If u have normal phone line then connect it directly to printer in the line jack...and from Ext jack to phone...

Check if get on hook dail...ie..see if u can hear the dial tone...

Try sending a fax and if u get a msg "fax Complete " then its working

Jun 20, 2008 | Lexmark X4270 All-In-One InkJet Printer

2 Answers

HISSS on line; no dial-tone; no fax in or out


it sounds like you may not have any dial tone. the hiss [white noise] you are hearing is from the dsl modem.try plugging a regular corded phone into the jack to check for dial tone.if there is none,call your phone company.also try plugging the fax machine into another jack where you know there is dial tone.
good luck
wg

Feb 02, 2008 | Brother FAX-2920 Plain Paper Laser

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