Question about Panasonic Office Equipment & Supplies

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Dear Fixya I have a Panasonic Wokio DP-180 multi-function printer, scanner, copier, fax. I have installed it on the home LAN with its own IP address. Anyone on the LAN can print, we can copy and fax. The only problem is: the scanner is not recognised. I have downloaded and installed the network drivers from the Panasonic website and so I have the Panasonic Communications Utility and the Job Status Utility visible on the bottom right of the screen. I've got Windows XP Professional with Service Pack 3 and all the latest updatess, but still can't scan. Any helpful hints, please? Cheers Jimmy Barnes

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  • drjimbarnes Jun 05, 2010

    Dear Fixya I have a Panasonic Workio DP-180 multi-function printer, scanner, copier, fax. I have installed it on the home LAN with its own IP address. Anyone on the LAN can print. We can copy and fax. The only problem is: the scanner is not recognised. I have downloaded and installed the network drivers from the Panasonic website. I can see the Panasonic Communications Utility and the Job Status Utility visible on the bottom right of the screen. I've got Windows XP Professional with Service Pack 3 and all the latest updates, but still can't scan. Any helpful hints, please? Cheers Jimmy Barnes

  • drjimbarnes Jun 09, 2010

    Hi
    I have a Panasonic Workio DP-180 multifunction printer, scanner, copier and fax and I'm using Windows XP Pro SP3 on a home network. I have given the device its own IP address and everyone on the network can print, copy and fax, but not scan.
    I have downloaded all the latest network drivers for printers and scanners from the Panasonic website but no luck. I have fiddled with Document Manager and that may be the key, but I can't make it work no matter what I try.
    I have installed Network Device Locator; still no luck. Can't see the scanner in Control Panel.
    Please, What am I doing wrong?
    Cheers
    Jim Barnes

  • drjimbarnes Jun 09, 2010

    Hi
    I think this needs someone experienced in this device on a network: a Panasonic Workio DP-180 multifunction printer, scanner, copier and fax. I'm using Windows XP Pro SP3 on a home network. I have given the device its own IP address and everyone on the network can print, copy and fax, but not scan.
    I have downloaded all the latest network drivers for printers and scanners from the Panasonic website but no luck. I have fiddled with Document Manager and Job Status Utility but cannot even see a scanner in Control Panel.
    I read somewhere that you should install "Network Device Locator" file or driver. I'm not sure what that is. Please, What am I doing wrong?
    Cheers
    Jim Barnes

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4 Answers

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Download patch update from panasonic web sites then install.
Winxp sp3 have some bugs for communication to printer.For that download exact driver which is compatible with win xp sp3.then check.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on Jun 09, 2010

  • drjimbarnes Jun 09, 2010

    I had a good look and I can't find a patch. Do you know where it is?
    Cheers Jim


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Hello,

I advice you uninstall the drivers from your system and reinstall the drivers back after the uninstallation, it most likely that the driver is corrupt, uninstalling it and reinstalling most likely might fix the problem.and ensure you restart your system after the reinstallation.

Take care.

Posted on Jun 09, 2010

  • drjimbarnes Jun 09, 2010

    Hi Jumuya
    Thanks for the input. I have tried several times to uninstall and re-install, to no avail. Some tech types have told me that it's very difficult to install scanner over network.
    Any other ideas?
    Cheers
    Jim


  • Sulaimon Jimoh Olayemi Jun 09, 2010

    Hello,

    SANE consists of two packages, sane-backends and sane-frontends. The
    backends package includes scanner drivers and command-line interface
    (CLI) utilities for using the scanner. You'll want to install this
    package on both the server and the clients. The frontends package
    contains graphical and CLI-based front ends for the scanning process. We
    won't use this package, because we can use one of the more advanced
    front ends for SANE; more on that later.


    Begin by installing the sane-backends package. Packages and ports are
    available for most Linux and BSD distributions. In Debian and Ubuntu
    the package is called sane-utils; Slackware and Arch simply name it
    sane. If you prefer building from source, it's a trivial ./configure;
    make; make install process. Documentation is provided in the
    source tarball. When the installation is done, check that your scanner
    is detected by running scanimage -L as root. The output of
    this command should look something like the following:




    device `plustek:libusb:001:003' is a Epson Perfection 1260/Photo USB
    flatbed scanner




    While you could run saned, the scanning daemon, as root, it's better
    to run it as a less privileged user, saned, instead, to improve
    security. If the saned user is not added by the package of your
    distribution, add it manually with the command:




    if ! id saned; then groupadd saned; useradd -g saned -G scanner -s
    /bin/false -d /dev/null saned; fi




    Add your non-root user to the scanner group with the command usermod
    -a -G username scanner.


    If your Linux distribution uses UDEV for device node management -- as
    most modern distributions do -- you should reboot to ensure that the
    new udev rules for SANE are loaded and that you're able to scan as a
    non-root user. To verify that your system uses UDEV, check for the
    presence of the directory /dev/.udev and see whether the udevd process
    is running with the command ps aux | grep udevd. You can
    avoid rebooting and manually restart the udev daemon, but that's not
    very easy, so it's better to reboot. If your distribution uses static
    device nodes, take a look at SANE's README.linux file
    for more information on how to manually fix permissions and allow
    non-root users to access the scanner. Just to be sure that users other
    than root can access the scanner, run scanimage -L as the
    non-root user you previously added to the scanner group after you
    reboot; the output should be the same as before.


    Now it's time to configure the saned daemon. Add the hostnames or IP
    addresses of the hosts you want to have access to the scanner to the
    file /etc/sane.d/saned.conf. If you want to provide access to all the
    computers on your network, just add your IP subnet -- for
    example, if your IP address is 192.168.1.1, your subnet is probably
    192.168.1.0/24.


    Check that a sane-port line exists in /etc/services, or
    add the following line if it's not:




    sane-port 6566/tcp # SANE network scanner daemon




    Saned does not run as a standalone daemon and thus needs inetd (or
    xinetd) to work. Add the following line in your /etc/inetd.conf:




    sane-port stream tcp nowait saned.saned /usr/sbin/saned saned




    Now ask inetd to reload that file with the command kill -HUP
    `cat /var/run/inetd.pid` or your distribution's init script. The
    saned man page includes instructions on how to use xinetd instead of
    inetd or tcp_wrappers
    for more advanced control of access to saned.


    The server should now be ready -- time to configure the clients.
    Install the sane-backends (or sane-utils, or sane) package on the
    clients and add the hostname or IP address of the server in
    /etc/sane.d/net.conf. Running scanimage -L as root should
    return something like:




    device `net:mars:plustek:libusb:001:003' is a Epson Perfection
    1260/Photo USB flatbed scanner




    (mars is the hostname of my scanner server.) Now add
    your non-root user to the scanner group, as before, and you're done.


    From a security perspective this setup is wide open; anyone who can
    access the network could run denial-of-service attacks on your server or
    just start scans to drive you crazy. You should only share a scanner
    this way on a protected, firewalled local network.


    There are lots of front ends for SANE for all major operating
    systems; have a look at the complete list
    in SANE's home page. I run XSane on
    my Linux and BSD desktops. If you use Windows on your clients I suggest
    using SaneTwain, since I've
    had the most successful results with it. I installed a scanner/printer
    server for a small business years ago and they still happily run
    SaneTwain on Windows 98 and XP clients without problems.

    Take care.



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Try these hints:

check on the panasonic website if that is the latest drivers available specifically scanner drivers. Sometimes, there are drivers that can work only as a printer or work as a scanner or both...

Another option is try to power boot your all-in-one device.

Turn off the device
remove the cables to it, press and hold the power button for 5 seconds
replug all the cables and turn on the device..
check if you can scan...

if that did not work then refer your device to Panasonic for further technical assistance 1-800-662-3537

Posted on Jun 05, 2010

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  • Panasonic Master
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The scanner should be recognized if the rest of the all in one functions normally, I suggest u email panasonic customer support about this, there most likely is a patch, but only the factory support web site would have that information.

Posted on Jun 05, 2010

  • 1 more comment 
  • drjimbarnes Jun 05, 2010

    Dear Emissionwiz
    Thanks for your speedy reply! (Oops, it's actually a Workio, not Wokio.) You''re probably right. The scanner should be working but maybe I haven't configured things correctly. Any clues on how to do this? I've tried contacting Panasonic and they just give me a list of repairmen who will come to my place. Do you know where I might get a patch or something from Panasonic ?
    Cheers
    JimmyBarnes


  • yadayada
    yadayada Jun 05, 2010

    this is a software problem, not a configuration issue, my suggestion is still to check with Panasonic where to go for answers, we are a third party and this is a very unusual problem, u are the 1st and my data base contains no solutions or any other users with this issue,.

  • yadayada
    yadayada Jun 09, 2010

    good bye, and good luck

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Good Luck!
Appreciate generously, if the solution could have been of any help!
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Go to Start\Programs\Panasonic and look for the "Network MFP Utilities"
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