Question about Miele Novotronic W1918A Front Load Washer

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I have a Miele W1918 washer which has worked perfectly for a decade. Now there is not enough water to fill the tub during the first 'rinse' phase of normal cycles or the 'separate rinse' cycle. The machine seems to fill normally for the 'wash' phase but after it has been filling for a few minutes during the 'rinse' phase, the water pressure light starts flashing and, after some time, the machine shuts down (without completing the first rinse) with the timer resetting to zero. At this point the drum is filled to a depth of about 1" to 1.5". I know there is sufficient pressure to the cold water supply valves (there are three separate valve coming from the cold water supply) because the other valves which individually supply the 'pre-wash' and the 'second rinse' (fills through the starch dispenser in the 'separate rinse' cycle) fill the tub very quickly -- and with much more pressure than the first rinse either in a 'normal' cycle or in the 'separate rinse' cycle. For the first rinse, the water trickles slowly through about half the holes that drain into the tray that holds the detergent for a regular wash. I have also checked and there is no water being supplied from the warm water supply valve during the first rinse of either any 'normal' cycle (including a 90 degree cotton cycle) or the 'separate rinse' cycle. Again, the hot water supply valve seems to work because it provides a strong flow of water while filling the drum at the start of the wash phase of a normal cycle. I think this could either be a faulty cold water supply valve or a problem with the eletronic control which is not requesting water from the warm water supply valve at the start of the rinse cycle. I would appreciate any advice.

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I have exactly the same problem. I am currently getting around the issue by letting the machine do the washing then at the end of that cycle do a manual rinse cycle.

Posted on Nov 28, 2010

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Posted on Jan 02, 2017

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