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Got an HP officejet 6110xi all-in-one. Just started getter scanner failure error and wont print and making noise. Any way to fix that?

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  • John Maxwell Jun 04, 2010

    Yeah it worked. Thanks for your help.

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Noisy scannerThis failure can occur when the HP All-in-One product is initializing.Every time the unit is turned on, the scanner carriage should move. Sometimes, when the scanner carriage returns to its home position, the carriage could crash and make a loud noise. Within a few seconds, the unit gets blocked, and the front panel display shows a Scanner failure message.Scanner noise could also be caused by the scanner sensor inside the HP All-in-One product being damaged or not properly in place.To solve this failure, follow the steps below: Perform a Power Cycle on the unit by following the steps below: Turn the unit off. Unplug the power cord from the unit. Wait 30 seconds, and then re-connect the power cord to the unit. Turn the unit on. NOTE: Sometimes, unplugging the unit and plugging it back in will solve the issue. Be sure to plug it into a grounded outlet using the power cord provided with the unit. Make a test copy of any document by pressing the Start Copy (black or color) button. If this copy is successful, the scanner mechanism is functioning correctly. If the failure remains unsolved, skip to the following step. Perform a Partial Reset on the unit by performing the following steps: Unplug the power cord from the HP All-in-One unit. Press and hold the appropriate button combination for your HP All-In-One product. To know the proper combination for your model, check the HP All-in-One Products - Performing a Partial Reset of the All-in-One document. While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-In-One unit displays the Partial Reset message. Make a test copy of any document by pressing the Start Copy (black or color) button. If this copy is successful, the scanner mechanism is functioning correctly. If the failure remains unsolved, click the Contact HP link placed at the top of the page for additional support.

Posted on Jun 04, 2010

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Hi,

To fix it you have to clean the glass from the inside and reset the device by pressing the # button along with 6 button, and then plug the power cable in while pressing them.

First of all you should disconnect the printer from all cables.
Then remove the screws that hold the glass panel, remove the plastic panel that's over the buttons, then extract the keyboard from the inside by pressing the lock button thats on the bottom right of the keyboard, close to the center, while sliding the board to the left. you have to do this gently, because this board is attached to a ribbon that's attached to the head.
Then, by lifting the upper unit with the glass panel and releasing the spring that's on the left center you can reach the inside of the glass and clean it with a window cleaner using a dry clean cloth. assemble everything back and reset by pressing the pound and the 6 while plugging it back in, and It will work as good as new.

Please post your feedback and Vote if the problem resolved as per your satisfaction.

Posted on Jun 04, 2010

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HP has an excellent online support site where you can find instructions to guide you through this and many other solutions. Click here. or here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

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