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Dell latitude d620 all of a sudden started opening the dvd/cdrw drive when I hit the power up button. It then will not go back in and stay latched until the system says there is a problem with the dvd drive and then goes on to say either press it in firmly, power off the laptop and turn it back on OR press esc to ignore. If you press esc to ignore, the system works fine, but the dvd/cd drive is not recognized. What happened?? there is no virus detected as I did a scan to be sure.

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  • drook01 Jun 06, 2010

    tried solution with regedit - nothing happened any different. Guess solution to replace unit is the only one.

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GO AHED AND LOG INTO YOUR SYSTEM press esc to be able to log in, click start then open the Run field type Regedit then enter, it will open up a window, click this step by step to reach the dvd window HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} once you found the dvd on the right pane window look on the list delete upper or lower filters on the list then restart your computer to see if the system will boot normaly without having the same error you were experiencing before ^_^ this should correct your dvd -ROM

Posted on Jun 05, 2010

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