Question about GE 25 in. Nautilus GSC3400J Free-standing Dishwasher

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I need to know what would cause it not to drain.

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Here is a tip that I wrote that will help you with your dishwasher not draining problem...

DishwasherI need to know what would cause it not to drain. - 2_bing.gif Problems - Water will not drain out


Posted on Jun 04, 2010


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Water in tub

I don't know if the outside temperature has anything to do with your problem. I think it may just be coincidental. Water accumulating in the tub is usually caused by two things:

Leak by - which is caused by a water inlet valve malfunction. The valve has an electronically controlled diaphragm that closes to shut the water off when not in use. Over time the valve can accumulate sediment and debris causing the valve not to seat all the way. This is especially true if you live in an area that has hard water, or if you use well water. This will cause water to leak by when the valve is not in use and accumulate over time in the wash tub. You can attempt to clean the valve with distilled vinegar to remove any sediments and flush it with clean water. You will need to remove the valve in order to do this. Sometimes a good cleaning is all it takes to correct the problem. If not, I would recommend replacing it.

Siphoning - siphoning occurs when the drain line is installed incorrectly. The following link explains:

Although the problem usually describes a condition where a washer constantly fills and drains, or cannot maintain the proper water level, it can also cause back flow from the drain. Double check your drain line installation to ensure there is a proper air gap to allow for proper draining. If not, a vacuum is created and drain water can back flow into the washer.

A simple test would be to shut the water supply off when not in use. If the washer STILL accumulates water, you know you have a drain problem. If it does NOT, then you know you have an inlet valve issue.

I hope you find this information helpful. Let me know if you still require assistance.

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Kenmore elite front load

I would recommend you check the drain pump to ensure its not clogged with debris. The following link explains how:

A clogged drain pump is the number one cause of slow drain issues on this model washer. Also make sure the drain hose is not kinked and that there is enough space between the drain hose and standpipe opening to allow for a proper air gap. All of these conditions can cause drainage problems. If you do find anything in the drain pump, keep in mind that it doesn't take much to cause irrepairable damage. You may still end up with a pump that runs, but may not be pumping water as it should. If it comes to that, you may have to replace the drain pump. Please post back and let me know what you find.

I hope you find this information helpful. If you require additional assistance, please let me know.

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Siphoning, or a water inlet valve problem can cause this problem. Siphoning occurs when you have your drain hose inserted into the standpipe too far creating a vacuum. Not only does it cause problems with the washer's ability to maintain proper water levels, it can also cause back flow from the drain into the wash tub. Check your drain hose by lifting it up from the standpipe. You do not want the hose resting in the drain trap. You need an air gap to proper drainage. Do not seal the top of the standpipe and make sure the drain hose should be placed into the pipe about 4 to 6 inches only.

If you check the drain and it is fine, more than likely your cause is a leaky water inlet valve. The solenoids in the valve do go bad and can leak by, causing the washer to fill slowly during periods when it is not used. The valve is easily replaced by removing the washer top panel and shutting off the water supply. There a couple of mounting screws and dispenser hose to remove and thats about it.

HINT: A simple test to determine which one may be causing your problem would be to turn the water lines to the washer off for one night. If the problems goes away, you likely have a a water inlet problem. If the problem persists, you know you probably have a drain problem.

I hope this helps you. If you have questions, please let me know.

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Water keeps draining

You may be experiencing what is known as "siphoning".  If you have your drain hose shoved too far down in the drain standpipe, or if you have the top of the standpipe opening sealed off, sometimes it creates a vacuum and will cause the washer to drain constantly drain.  You need an air gap in order to prevent this.  Double check your drain hoses for the following:

1. Make sure the hose is only placed in the standpipe about 3 to 4 inches.  If it is sitting so far down in the pipe that it is resting in the trap where all the water is it will siphon.

2. Check the opening around the top of the standpipe where the hose rests.  Makes sure there is still an air gap around the hose.  That is, make sure the hose isn't seated so tight that it seals off the standpipe completely.  This will cause siphoning.

3. Make sure you haven't placed anything around the standpipe opening.  Many people will wrap old towels or wash cloths around the opening in order to prevent overflows and odors coming back up through the pipe.  In doing so, they often inadvertently seal off the standpipe and cause a siphoning problem.

Last of all, the standpipe should be about 36 inches from the floor.  If your drain line is sitting too low it can also cause siphoning issues.

I know I'm keying in on this drain line issue quite a bit here.  There are some other things that can cause water levels in a washer to drop, but you mentioned nothing about any leaks and this is the most common problem.  You will know for sure if you pull the drain hose out of the standpipe and suddenly hear a sucking noise.  This is air being reintroduced through the drain line.  I hope you find this information helpful. 

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