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I have a canon imagerunner C3380i. It will not feed an 11x17m or a 12x18 out of the drawer or the side feeder. It goes in about 1/2 way and then error codes out. whre i have to shutdown on the panel and then shutdown on the side of the machine. When it comes back on it is ready to go, but still will jam every time. is there a sensor or something i need to clean???

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Hi,problem can be solved. What particular code is it displaying?.
It all determines the type of code error,so we can be able to know how to describe the solution better.

But here are some codes for you to check out and see if one of them is the fault of the machine.


  • E000: The main thermistor reading does not reach 40ºC 14 sec after the fixing heater goes ON. (fixing low temperature error)
  • E001: The main thermistor reading reaches 220ºC or higher.
  • E002: A start-up fault is detected under any of the following conditions of the main thermistor
  • E003: After the end of the WAIT period, the main thermistor reading is 100ºC or lower. In standby, the sub thermistor reading is 50ºC or lower.
  • E004: At time of initialization, the ZEROXI signal of the power supply is not detected. During temperature control, the ZEROXI signal does not arrive for 3 sec continuously. A short circuit is detected in the triac
  • E010: A specific revolution is not detected from the main motor rotation detection signal.
  • E100: When the scanner motor is started up, the BD input signal does not arrive within a specific period of time.
  • When the scanner motor is started up, the motor rotation is too fast, and fails to reach a specific revolution within 20 sec at time of deceleration. While the scanner motor is rotating at a specific speed, the BD input signal cycle is not within a specific range (±2%) for an equivalent of 10 mm (print distance). While the scanner motor is rotating at a specific speed, the BD input signal cycle is not as indicated (±2%).During the WMUPR period after the power switch has been turned on or the front cover/left cover has been opened/closed, the drum unit is absent.
  • E719: The communication between the card reader and the image processor PCB is disrupted.
  • E805: After the heat discharge fan drive signal is generated, the fan lock detection signal does not arrive for a specific period of time.
  • E500: An error has occurred in the communication between the machine and the finisher twice continuously.
  • E514: The stack delivery belt does not reach home position when the stack handling motor (M2) is driven for a specific time (CW; if the same condition occurs during stack delivery, a jam will be identified).
  • E530: The rear aligning plate does not reach home position when the rear alignment motor (M4) has been driven for a specific time.The rear aligning plate does not reach home position when the rear alignment motor (M4) has been driven for a specific time.
  • E531: The stapler does not leave the stapling home position sensor (S13) within 0.5 sec after the stapler motor (M6) is rotated CW.The stapler does to return to the home position sensor (S13) within 0.5 sec after the stapler motor (M6) is driven CW and, in addition, it does not return to the sensor within 0.5 sec after the motor is driven CCW thereafter.
  • E537: The front aligning plate does not reach home position when the front aligning motor (M3) is driven for a specific time.The front aligning plate does not leave home position when the front alignment motor (M3) is driven for a specific time.
  • E551: The delivery fan rotation signal (FNALCOK) does not arrive within 1 sec when the heat discharge fan drive signal (FANON) is sent.
  • E577: The return roller does not reach home position when the delivery motor (M1) is driven for a specific time. (If the same condition is detected while alignment takes place in the direction of feed, a jam will be identified.)
  • E580: The stack tray upper limit sensor (S1) goes ON while the stack tray up/ down motor (M5) is in operation.The clock signal of the stack tray up/down clock sensor (S9) is not detected 15 times or more within 0.8 sec while the stack tray up/down motor (M5) is in operation.It does not reach the stack tray paper height sensor (S10) 2 sec after the stack tray up/down motor (M5) rotates for ascent.It does not leave the stack tray power height sensor (S10) 2 sec after the stack tray up/down motor (M5) starts to rotate for descent.
  • E585: The stack retaining lever does not reach home position when the stack handling motor (M2) has been driven for a specific time (at the start of motor CCW rotation). (If the same condition is detected during stack delivery, a jam will be identified.).
If you still need more help, will be waiting for your comment.


Take care.

Posted on Jun 07, 2010

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