Question about Office Equipment & Supplies
Follow the above link to a photo with instructions of how to clear one of the most common paper jams in the HP OfficeJets.
It isn't really a jammed sheet of paper, it is most often a small shard or sliver of paper that is stuck in the gear teeth and those slivers foul up the mechanism as if you had an entire sheet jammed up.
An HP Telephone Tech and their field techs have confided in me this is the most common issue when it comes to the frustrating "clear paper Jam" error despite the fact you've cleaned out every sheet of paper in the thing.
Posted on Jul 10, 2008
It would be helpful if you provide us with the brand and model af the printer. also, the message might be erased if you unplug it and leave it sit for an hour or two and then plug it in and try again.
hope this helps
Posted on Apr 09, 2008
SOURCE: Paper Jam error
try to open the cover and reseat the ink.
the machine is trying tell you there is something stuck inside where the switch or the senser is located. usually right before the heater path. after the paper pickup roller.
Posted on Oct 15, 2008
PLEASE REMOVE THE POWER CABLE AND REINSERT IT IT SHOUL BE OK AND IF STILL PERSIST JUST RESTART THE PC IF STILL RESIST PLEASE LET SOME TECHNICIAN TO CHECK FOR THE SENSOR FOR THE PAPER JAM ...
Posted on Jan 04, 2009
Based on encouragement from olsnake above, I fixed it easily. It definitely WAS the encoder wheel (a thin clear plastic disk printed
with timing marks) on the left side of the paper-feed roller, as you look at it from the front. This wheel provides motion feedback to the paper feed control software. If the disk is detached/loose, the device thinks the paper feed roller is stuck or impeded, and thus gives the annoying error.
What I did:
1) Remove the scanner assembly (it comes off with a few screws, and is a totally separate unit; The printer works with it completely disconnected (after it complains that the scanner is malfunctioning). Beware that you don't break off the little control panel. Or you can be safe and remove the one screw holding it on, by prying off the 'HP OfficeJet...One" plastic cover.
2) Once you have removed the scanner assembly:
at the left side you will see three white plastic gears meshed together; the farthest one is covered in a circular black
plastic cover. With some care you CAN remove this cover without any additional screwdriver work.
3) in my case (and most others I bet) the thin disk was detached from the gear to which it should be attached. I just shoved it back on, so it was tightly mated to its white gear. You should also ensure that the clear disk goes through the optical sensor at the bottom (mine was).
4) I did not bother to replace that cover, if you can do it, good for you.
5) Test, and reassemble.
This is about the WORST product engineering imaginable. But I have a working printer again!
Posted on Jan 17, 2010
An error code showing that there is paper jam alert, but no paper is in anywhere in the machine except in the tray.....I have checked all areas, taken the back carriage of the unit, opened the top and opened the machine. removed the paper tray, everything, but there is no paper stuck in the unit
Posted on Jul 02, 2010
Success and relief at last!
Thanks to Dinky on another web site who had the same problem with his Lexmark X6575 printer (a similar printer). The resolution of the problem once I had read Dinky's explanation took less than 30 seconds!
Dinky's exact words on the issue are as follows:
" Dinky commented 5 months ago
Hooray!!!...after lots of hours trying to fix my printers 'Paper Jam' message, even tho' there was no paper jam in my lexmark x6575, but the message refused to go away...I have finally got it to work!!!...
WHAT I DID......
There is a long silver metal bar that the ink cartridges run along. Well just underneath this there is 8 little roller feet that sit on top of another silver/cream roller. Well in between these, in the very centre, you will see a little black plastic nib like thingy...While the machine is turned on, press this little black thingy (best to use a pen or something like, as it's small) and what should happen is the silver/cream roller will make a quick rolling motion....Hey! presto the 'jam message' disappears and the lcd screen should show set-up options (like date, time, ect).
I hope these instructions are clear enough to follow, and I also hope this solves that dreaded 'Paper Jam' message for you all....Good Luck!
Regards, Dinky "
Posted on Aug 27, 2010
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Posted on Jan 02, 2017
Tips for a great answer:
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