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By mistake I plugged in the headset in the AC socket. Now when i try to charge the battery with the AC charger, doesnt charge! is like the socket is damaged. What can i do?

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Ok lets replace that socket if dmaged otherwise replace the your handset battry.It will solve your problem

Posted on Jun 04, 2010

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Before looking for a replacement charger, try this:

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It did not charge


The you have either not inserted the charging plug fully, the charging socket is faulty, the charger is not working, or the battery has failed.

I'll assume that you're familiar enough with your headset not to have done the first option. The charging socket is probably ok if there's no obvious visible damage and it's likely that the charger is working too as they're so reliable, but you can always eliminate it as a possibility by borrowing another charger or testing the socket output against the figures printed on the charger.

But by far the most likely culprit is the built-in rechargeable battery. It's not designed to be replaceable as the complete headset is only expected to last two years, but Jabra do have a one year warranty on it: if it fails they just exchange the complete headset for a new one (or the charger if that proves faulty). Your unit can't be very old as the model is a fairly recent one, so you should first try for a repair, refund or replacement (your choice) from the retailer (a legal right under the Sale of Goods Act if you're in the UK) and then contact Jabra directly if either the retailer won't help or if Jabra has told them to refer all repair claims to them.

You'll find a link to the warranty terms here.

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Alternately you can try resetting the Plantronics CS55 wireless headset.

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If you have problems with the sound or connection of your Plantronics CS50, CS60 or CS55 wireless phone headset, you may want to try to hard reset it using the following steps:

Note: Ensure the IntelliStand switch (on the right side of the charging base) is in the - position and NOT the = position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect the AC charger.

Now give the Plantronics headset a try.

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