Question about NorStar M7310 Corded Phone

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I have a Norstar M7130 phone. The volume for the ear piece has to be reset for every call, whether it's incoming or outgoing. When I pick up the phone I can not hear the caller until I adjust the volume. This just started a week ago. How can I fix this?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 31 Answers

SOURCE: Programming a phone to pick up calls

I need more information. When calls come in, does the triangles appear on the phones you want to pick up? Do you have all the lines on the phones? Is sounds like you want only the "ringing sound" to happen on your phone, but have it appear on the others. Is this correct??

Posted on May 23, 2007

SOURCE: nortel norstar m7310 phone caller id problems

did you change extension numbers? Or did your extension number move with you?

Posted on May 08, 2008

SOURCE: Handset problem

It sounds like you have a defective handset cord or handset. First, at your phone, switch your handset with another phones handset that you know for sure works. From your phone make a test call. If the caller can now hear you, the original handset from your phone is defective. If the caller still can not hear you, switch your handset cord with another handset cord from another phone that you know works. From your phone make another test call. If the caller can hear you, then your original handset cord is defective. You can purchase another handset cord from your local office supply store. Your phone uses a standard handset cord. It may be difficult to match the original color of your handset cord. Be sure to take your defective handset cord with you, so you can try to match the color. If the caller still does not hear you. Put your original handset and original handset cord back on your phone. Then plug your phone in to another wall jack, that you know works with another phone. The other phone needs to be an identical phone to yours (same number of buttons and same model number. The model number can be found under the phone). Wait approximately 90 seconds, sometimes longer, after you plug your phone into the other wall jack. Now, make another test call from your phone. If the caller can now hear you from your phone with it plugged into another working jack, then you have a defective station port or jack where your phone was originally plugged in at. If the caller still can not hear then you have a defective phone.

Posted on Nov 20, 2008

cnavarro
  • 2460 Answers

SOURCE: Nortel Meridian Norstar-Plus Compact ICS with #7310 phones.

I'm pretty sure CID is automatic on a CICS....IF you have a CID trunk card. You might want to post the part number on the face of the trunk and we'll see if it's the proper one.

Carl

Posted on Jan 08, 2009

  • 14 Answers

SOURCE: Others can't hear me on the phone

Switch the handset and handset cord with another phone to see if the problem moves.

Posted on Feb 08, 2009

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