Question about NetGear WGR614 Wireless Router

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Office network At the moment i'm running a small office network. When user hop on there computer and want to access the shared files on the network they have to type in a user name and password. I have 2 salesman that come and go quite a bit. So i thought for ease i'd add a wireless router. Went out and got me a Netgear WNR3500 router. Placed it between the modem and my other router. I have 2 issues, one laptop connects fine but when he trys to access the server it does pop up with a log in window like it used to. Just tells him he doesn't have permission. The other laptop says that windows was unable to find a certificate to log on to the network. I'm lost on both... any help would be appreciated!

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  • 7 more comments 
  • Gishmou Apr 09, 2008

    I have to leave the old router connected due to to many computers for the new one. I got the one to access files through a simple protocol switch... the problem i'm having now is that windows was unable to find a certificate to log on to the network on the other laptop...

  • Gishmou Apr 10, 2008

    ok my issue now has nothing to do with connecting to the server. I 've solved that problem. The problem I have now is that one laptop won't connect to the wireless router. When i go out and search for wireless networks i find it. RIght now the network is called NETGEAR. I try to connect to it and windows gives me this message "windows was unable to find a certificate to log on to the network NETGEAR"

  • Gishmou Apr 10, 2008

    i can connect with it wired... but no wirelessly lol

  • Gishmou Apr 10, 2008

    yes i use it at home wirelessly and it works great

  • Gishmou Apr 10, 2008

    all steps are done... it says its connected to my wireless network but that its identity

  • Gishmou Apr 10, 2008

    i reread what i typed... i meant to say that its validating identity and i'm using dynamic

  • Gishmou Apr 10, 2008

    ok I've done everything but step (4) up to this point. My entire netowrk is dynamic. The router address is When i pull up my wireless connection window on my laptop it says that its valitidating identity

  • Gishmou Apr 11, 2008

    ok... wipe out the whole situation and lets start over.... its a toshiba laptop with windows XP on it... it works at my home network and all i did on this network was install a wireless router.... no i'm getting the error bubble on my taskbar that says "windows was unable to find a certificate to log on to the network NETGEAR" and then when i got to network connection on the laptop it says that its connected but its validating identity....

  • andrewjgriff May 17, 2009

    Mine is a Belkin router... and I havent had the 'certificate' problem before but have just reinstalled the PC and I'm getting the certificate error. The wireless adapter connects to the network with very good signal strength (but nothing works), then it disconnects/reconnects 3 times then gives up.

    My theory? I've not got any XP service packs installed yet and I think the problem is because the router is running WPA-PSK and my new install isnt compatible so they cant handshake properly, even with the encryption key entered correctly.

    I'm going to try assigning an IP manually outside the DHCP but not convinced it will do the trick.


    Andrew G.


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  • 202 Answers

Hi Gishmou,

You don't need the older (wired-only) router any longer. You can use the newer router for your entire LAN - just as you did w/ the older one.

"Wireless" routers are capable of both wireless AND wired connectivity. "Wired" routers, however, can only manage "wired" connectivity.

Perhaps this is where the confusion lies? Please, let me know if I am misunderstanding the issue you are experiencing.

If I understand your issues correctly, the 1st thing you'll need to do is take the older router out of the picture.

(01) Disconnect all connections from the old router and remove it from your network.

(02) Remove power from the new router and the cable modem.

(03) Connect the WAN port of the new router directly to the cable modem.

(04) Connect the new router (via an Ethernet patch cable) from one of the LAN ports of the new router to the computer you would like to use for setting up the router.

(05) Restore power to the cable modem and wait for approximately 1 to 2 minutes (or until you get a solid (always on) Internet or WAN led lit).

(06) Once you're sure the cable modem has established connectivity w/ your ISP (Internet service provider), then restore power to the new router.

(07) Give it a minute or so - it will need time to p/u the cable modem connection.

(08) Now, from the computer you have directly connected to the router via a patch cable, enter the router setup utility by opening a browser and entering the router's LAN IP address or by using the setup CD that came w/ the router.

IF the reason you were attempting to keep the older router along w/ the newer router was you needed more than the (usually) 4 or 5 LAN ports available on your new router?

If that is the case, install a network HUB or SWITCH and connect it (usually w/ a Cross-Over cable) to one of the LAN ports on your router. (If you choose to do this, we'll help you set it up and wire it properly.)

The older router you are using is quite possibly not capable of being set up as an "Access Point" (rather than a router). There needs to be one router then you can use an access point or a hub or a switch to increase the number of nodes on the network that will be supported.

If you'd like assistance finding the documentation and setup instructions for this router, please, let me know.

Please, post back here w/ any questions at all you might have and w/ the results of the steps you've taken. We'll continue to work w/ you until your network is up and running properly. @:)

* If the information I provided you w/
* resolved your problem or lead you
* to a resolution for your problem or
* an answer to your question, then, a
* "FixYa" rating would be most
* appreciated. @:)
* (You can assign the same rating to
* more than one expert who participated
* in solving your problem.)
* It is best to wait until the problem
* has been resolved b4 rating the experts'
* solution(s). Once you enter a rating,
* the problem will be closed and we will
* not be able to continue to assist you.
* Very often it will take more than one
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* work for you, don't rate it yet. Instead,
* post back here letting us know and we'll
* continue to work w/ you until we find a
* solution that does work for you.
* Thank you
* BJ @:)

Posted on Apr 09, 2008

  • 14 more comments 
  • B Joan Rapier
    B Joan Rapier Apr 09, 2008

    Hi Grismou

    I see what you're saying. You still might have a configuration issue, though.

    I'd rather use a router and switch but according to this next article, two routers should be fine IF one can be set to "client" or "access point" mode. Now, this is for a home network, mind you. No servers involved requiring authentication.

    HERE is a nice article on configuring routers on the same LAN. The caveat is, you must be able to set one of the routers in "client mode" or as an "access point". That router must be "secondary" router while the one that remains set to function as a router is the one on the front end - behind the cable or DSL modem. IOW, they can't both live happily on the same LAN thinking they're routers...

    Hmmm, now if THIS fellow is right, I may just have to eat my hat! (when it comes to one having to be in client or access point mode and the other in router mode). Router + Access Point (or switch or hub or combination thereof) is how I was taught. That's my story and I'm sticking by it! @:)

    I'm just kiddin' around.

    (01) Can either of these laptops authenticate through the server then connect to the LAN or WAN connected to the secondary router *hardwired*? I'd get them working wired b4 tackling the wireless end. Might help you pin down the problem better. Wireless is messy - too many variables. Save it for last (if you haven't already).

    BJ @:)

  • B Joan Rapier
    B Joan Rapier Apr 09, 2008

    What OS is the server that's doing the authenticating running?

    What OS is on the laptop(s)?

    What method of authentication are you using?

  • B Joan Rapier
    B Joan Rapier Apr 09, 2008

    THIS is the configuration I have in mind (just on a much smaller scale, of course).

  • B Joan Rapier
    B Joan Rapier Apr 10, 2008

    It's possible you're trying to connect to someone else's router. I've seen this a number of times. Wireless router's now-a-days have huge ranges. Folks very often don't change the default SSID. So, they're accidentally (and not-so-accidentally) connecting to each others' wireless radios all the time.

    "Netgear" is the default SSID on most of their wireless-enabled routers. Change the SSID to an unique one (via one of your wired connections) and try again - this time choosing the new SSID. Let us know if the issue persists.

    Be sure to set up wireless encryption, too. AND change the setup login password on your router.

    But do these things until you've gotten the laptops to connect through and authenticate OK wirelessly.

    We don't want to through any more variables than necessary into the mix.

    Is that same laptop able to connect OK to the new router wired? (and acquire a certificate?)

  • B Joan Rapier
    B Joan Rapier Apr 10, 2008

    My apologies for the typos... Please, don't set up wireless encryption or a new router login password until you've gotten the laptops connecting OK through the wireless-enabled router.

    W/ the laptop that isn't getting its certificate, trouble-shoot the issued via its wired connection to that router so as to keep the variables to a minimum. Once you have it working wired, then try it wirelessly.

    If you have the wireless access list security enabled on the router (access to the router restricted by MAC address), disable it for now.

  • B Joan Rapier
    B Joan Rapier Apr 10, 2008

    That's great actually. That fact really pins down the problem.

    (01) Is the laptop able to connect to any other wirless network (wirelessly)? (e.g. an Internet cafe, college library, etc.)

  • B Joan Rapier
    B Joan Rapier Apr 10, 2008

    I suspect the laptop is attempting to get its certificate regardless of whether or not there is network connectivity.

    (01) Ensure that the wireless radio is enabled on the laptop (usually there's a switch on the front or one of the sides or a button below the monitor).

    (02) Check your IP configuration for that laptop's wireless connection. Make sure its configuration is compatible w/ your network.

    (03) Compare the TCPIP configurations for the wired and wireless connections on that laptop. If it isn't all dynamic, set up the wireless TCPIP configuration w/ that of the wired configuration (you'll have to change the wired configuration or it'll fuss at you (using the same IP on two connections))

  • B Joan Rapier
    B Joan Rapier Apr 10, 2008

    If the laptop works fine (wirelessly) at home then that points even more at it being a TCPIP configuration issue.

    (01) Do you have wireless access security enabled on that router? If so, temporarily disable it.

    (02) Did you change the router's SSID? You shold do this anyway as - at anytime - other "Netgear" SSIDs can start showing up in your wireless range. It'll get confusing choosing which one to connect to.

  • B Joan Rapier
    B Joan Rapier Apr 10, 2008

    (03) Are you using static or dynamic IP assignments on your LAN?

  • B Joan Rapier
    B Joan Rapier Apr 10, 2008

    I'm not quite sure what you mean by your last comment. "...that's its identity..." ?

    Which steps have you taken? (I've thrown a lot out there. Just want to be sure where we are.)

  • B Joan Rapier
    B Joan Rapier Apr 10, 2008

    What is "validating identity"? Do you mean the server? Do you mean the wireless connection to the router?

    Are all the connections on your LAN using dynamically assigned IP addresses?

    What is your router's LAN IP?

    (04) Assign a static LAN IP to the laptop's wireless config. Use an IP outside the DHCP range. Now lets see what happens.

  • B Joan Rapier
    B Joan Rapier Apr 10, 2008

    (05) What utility are you using to access your wireless router from the troubled laptop?

    IOW, is it the Windows Wireless management utility or is it a 3rd party wireless management utility, (often bundled w/ laptops' software).

    (06) What OS is running on the laptop?

    (07) Are you running Novell Netware by any chance?

    (08) "Validating Identity" is not being generated by your router I'm fairly certain. Again, unless you've set up some sort of restriced access (e.g. by MAC address). But that usually doesn't have any messages associated w/ it.

    (09) I think the message is being generated by your server or you're using a networking client on this laptop (and server) I'm not aware of.

    (10) Start comparing configuration etc between the laptop that is being allowed to access the LAN wirelessly and the one that isn't. Something is different there either in the configuration on the laptop or the server. At this point, I don't think your issue has anything do do w/ the router (IF all is well w/ another device on the same router connecting successfully (and wirelessly)).

  • B Joan Rapier
    B Joan Rapier Apr 11, 2008

    (11) Do a hard reset of the router. (if you don't know how to do this, please, let me know)

    (12) P-L-E-A-S-E, assign a **DIFFERENT** SSID to it. We have to rule out the possibility of the laptop trying to connect to the wrong router. (You should never leave the SSID at its default name anyway (NETGEAR))

    (13) Disable ALL wireless security on the router (including MAC address and WEP or WPA encryption, etc.)

    (14) Configure it to work w/ the other router again and get at least one of the computers working through it via a WIRED connection.

    (15) Once you have the wired connectivity working, try the wireless again.

  • B Joan Rapier
    B Joan Rapier Apr 11, 2008

    (16) Please, post back here w/ any error messages you see **verbatim** (exactly as they appear).

  • B Joan Rapier
    B Joan Rapier Apr 11, 2008

    (17) Does THIS help at all?

    I would be surprised if it does it this laptop is connecting through the same router fine when it's using a wired connection and only experiencing apparent "certificate" issues when it's using the wireless connection.

  • B Joan Rapier
    B Joan Rapier Apr 17, 2008

    Hello Gishmou

    How did it go? Did the certificate issue w/ the laptop get resolved in the end?

    I DO hope that is the case. :) If it isn't, please, post back here and we'll continue to work w/ you.

    If it is the case and my assistance contributed to the resolution of the problem, would you kindly take just a moment to assign a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.

    Thank you once again for using FixYa! Have a beautiful day.
    BJ @:)


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