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The model is a SoundPoint IP450. The problem is

The model is a SoundPoint IP450. The problem is that the phone connection keeps dropping and when it does my computer screen also goes offline. This only happens when the phone is in use. My computer connection is stable when the phone is idle.

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Are you using this ip phone as your computers internet switch?is your internet cat-5 cable going straight into the ip phone, then another from the ip phone to the computer to supply the internet? if so whoever ran the lines for the ip phone did it wrong. the tech should have run a seperate cable for the ip phone, and plugged the other end into a 4, 8, 24 port switch. he also should have run another seperate line to your computer for your internet, and had the other end plugged into the same switch. apparently he was too lazy. the ip phone is not meant to be a switch. the person who made the ip phone figured you would use ither the internet or the phone, not both at the same time. have a seperate line run to your ip phones and you will never have this problem again.

Posted on Jun 04, 2010

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http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

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