Question about Fellowes Powershred 420 Shredder

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Shredder will not operate. Both red and green light always come on and I cannot tell why

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  • mark729 Jun 12, 2010

    I am looking for a local repair outfit. Thanks for the input.



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First open the drawer or bin and see if it's stuffed to the top, that is the usual cause. Then reset it if it has a reset button, Then if still no good with it unplugged, take a pliers and pull out any stuck paper or plastic stuck in the grinder. That is really all you can do with these things. Some times they just burn out from use. But with both lights on it sounds like its over full. also try to run it in reverse if you have that feature. If you are sure it's empty and there is nothing jammed up inside. Then it probablly just burned out. The directions on these things say don'y use for more than 15 minuted on the ones that cost under $300.00, we have burned out a few ourselves.

Posted on Jun 04, 2010

  • 2 more comments 
  • mark729 Jun 05, 2010

    I have tried all this; nothing works.

    The shredder will operate in reverse, but not forward, is it possible they burn out in one direction only?

    This shredder originally cost approx. $700, so it is not an inexpensive shredder; I have also burned out cheap ones...

    There is no reset button of any kind

    Any other ideas?

  • George Bill
    George Bill Jun 07, 2010

    I just saw your comment, That is really an anomally, "it works one way only. Then I am going to look at a schematis of this machine, but try allowing it to run if possible, it may have a bad switch, or the polarity somehow got reversed. Is the a way for you to reverse the wires on the switch itself. I am thinking something may be stuck in there , like a paper clip. If we could crank it the other way for just a minute it would probablly clear. I am assuming this is off warantee before we start fooling around with it yes?

    I will do some research asap and get back to you, sorry it wasn't an easy one.


  • George Bill
    George Bill Jun 08, 2010

    After re thinking this, the motor is working as it runs in reverse. So there has to be something stuck in the intake area of the machine. It can't be anything else, this just using logic. If it wasn't running at all I would say it could be something else, but these things are constructed to reverse the direction should something jam them up. Please take another look. Try a magnifying glass and some WD40, and then let me know, thanks.


  • George Bill
    George Bill Jun 12, 2010

    I read the owners manual and technical manuals on this machine for a hour last night, and other than something being stuck in the shredding area, they don't offer any other solutions, it may just be that the motor went, but I's unlikelly, it sounds more like an auto reversin solonoid or switch. Now I can't physically see this, so if it's possible that it's under warantee, That may be the way to go. Or a local repair shop, since it is such an expensive piece.



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