Question about HTC Hero Smartphone

4 Answers

The phone will not recieve signal and then you cannot make calls or attempt to get help with it. A message appears on the screen when you push the call button or push phone on the screen reading: The process android.process.acore has stoppedunexpectedly. Please try again. Then I continue to try and keep getting this same error message!!!!

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  • goal1500 Jun 04, 2010

    I don't know if the problem is solved I just need a second opinion thanks

  • goal1500 Jun 04, 2010

    not detailed enough

  • goal1500 Jun 04, 2010

    Is there anything else I can do to fix this

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4 Answers

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I don't know what others have told you but I can understand how annoying it is to each time you click force to close that app it will pop-up over and over again. Here is the fix!
Caution :
(THIS WILL REMOVE ALL APPS BUT NOT YOUR PIX AND MUSIC!!)

Slide open keyboard
Press Alt and L at the same time you will get a screen with some options listed
Press Alt and W at the same time to wipe device to factory reset
Once it is finished press home and back key at the same time
Remove the battery
Reinsert the battery
This will wipe your device to factory reset and should fix your issue… You will need to log in to your gmail account like you initially did.

Posted on Jun 04, 2010

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Follow this fixing instructions.This will wipe your device to factory reset and should fix your issue…

1. Turn the phone off.
2. Press and hold Home and Back.
3. While continuing to hold the buttons, press the Power button.


Regards

Posted on Jun 04, 2010

  • Muzahura Frank Jun 04, 2010

    I don't know what results you got from my fix above but, thank you for your feedback, please try to do a hard reset of your phone
    to see if that solves the problem. You can do this by:



    1. With the phone turned off, press and hold the HOME and BACK buttons,
    and then briefly press the END CALL/POWER button. The reset process will
    start after a few seconds.

    2. Wait for the phone to finish the reset process and then press MENU.



    If this does not solve the problem there should be a ROM update for the
    Hero out which could contain a fix for the problem. Try the
    hard reset if it doesn’t work go to htc.com for the ROM upgrade
    for the Hero.



    If the above steps do not resolve your issue, you may visit the
    support area on htc Web site. Please go to: http://www.htc.com/www/support.aspx Or you can go to: http://www.htc.com/select_country.htm,
    select your country and then click on the Support tab.



    You can also call their Call Center at: +46-85-055-6438 if you have
    further questions.




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There's still no solution for this problem yet. I would suggest you to firstly Reset the handset to "Factory Restore". This worked for some users. But for some users, it is fixed when we instruct them to take out the battery and leave it outside for several hours. You also need to clean them if possible.
Good luck. Thanks for using FixYa.

Posted on Jun 04, 2010

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You can follow this steps on correcting the problem on your phone.

Slide open keyboard
Press Alt and L at the same time you will get a screen with some options listed
Press Alt and W at the same time to wipe device to factory reset
Once it is finished press home and back key at the same time
Remove the battery
Reinsert the battery
This will wipe your device to factory reset and should fix your issue You will need to log in to your gmail account like you initially did.

Posted on Jun 04, 2010

  • Mark Gil
    Mark Gil Jun 04, 2010

    Why what happen after you did the instructions that I provided you , did it correct the problem or not?

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