Question about Dell 1710n Laser Printer

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Paper jam dell 1720dn printer

I ran out of paper, refilled the paper tray, made sure there wasn't too much in there--I thought. But when it resumed printing the article I'd sent, it curled one side of the new paper then jammed. Now, I can see the piece that's in there when I lower the door at the back for the barely 45 degrees the darned thing will drop down (I'm afraid I'm going to snap it off!), but I cannot get the paper to feed through NOR can I get enough hold on the paper to pull it the rest of the way through. I haven't printed 100 pages with this thing!

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  • Anonymous Feb 27, 2009




    200 Paper Jam

    Remove Cartridgeesto sale en la pantalla de la wede de la impresora...que solucoin tiene..??

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4 Answers

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I have taken the toner and the drum out to find a paper jam and could not find anything. I even turned the printer "off" and "on" and the "paper jam" light stays on. What can we do?

Celeste

Posted on Aug 06, 2008

  • 1 more comment 
  • keithle Oct 26, 2010

    Take the toner cartridge and the drum out. Look at the bottom of the inside of the printer, about half way up, and you will see a little piece of plastic that sticks up. This must move freely. The one in my printer was knocked to one side. Luckily it snapped back into place. If this little plastic piece is messed up it will cause the printer to show a paper jam when there is no paper jam. This information came from Dell Tech Support. Once the little plastic piece was back in place the printer no longer indicated a paper jam when there was none. Be careful, the piece appears flimsy.

    Now if I could just stop the real paper jams.

  • nechlaw Feb 23, 2011

    omg this totally was my problem! it fixed it too. the little black piece was sideways and it popped back into place. thank you.

  • sandy_colato
    sandy_colato Nov 30, 2012

    Thank you so much. You saved my day. Just a little thing can cause a serious problem.

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Another place where the paper can get jammed: take the paper tray out completely there is a blue curved plastic that is used to feed the paper back to the printer (when printing duplex) there is a small handle on the left side you can pull down and take the paper out.
i couldnt print any duplex, the paper always get jammed there, maybe the paper used is too thin..?

Posted on Aug 12, 2010

Take the paper tray out of the printer....on the bottom of the printer is a little arm that has 2 wheels with "rubber bands" on them. It sounds like you need to replace them. You can try turning them inside out and that might temp. fix your problem. All the 1700 series printers where I work curl paper all the time and it is because those rubber bands have worn out.

Posted on May 02, 2008

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Great i turnd the rubers around and bingo thank you

Posted on May 16, 2009

4 Suggested Answers

  • 105 Answers

SOURCE: curled corner causing a paper jam

Try replacing all paper. Sometimes paper that is overly humid or has gotten wet will curl. Replace with new paper and report results.

Posted on Mar 27, 2008

jell587
  • 447 Answers

SOURCE: 1720dn error light will not reset

Follow this link to a previous FixYa post about this error and the suggested solution.

Posted on Feb 23, 2009

  • 1 Answer

SOURCE: My Dell 1720dn constantly has paper jams. A

here's one for you. if it is jamming with one sheet almost out (the trailing edges is just out of the fuser. it will also jam the same way everytime. you might try a different brand toner cartridge. I have beening fixing several with this.

Posted on Mar 30, 2010

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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