Question about Ricoh Aficio SP C410DN Laser Printer

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Hi all, I have a problem with a Ricoh C410dn , the error code is SC396, what does it mean ? Or do you know where to get a service manual for this printer ? Thank you very much

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Sc396 is an overload error for the black drum motor. You can try removing and replacing the black drum and making sure nothing is obstructing its movement (like a scrap of paper stuck somewhere or a chipped gear). You might want to have a service technician take a look at it if you can't find anything, to see if the motor needs to be replaced.

Posted on Jun 05, 2010

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Posted on Jan 02, 2017

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1 Answer

Ricoh 5002sp error add toner and sc396


Drum motor error;
The machine detects a lock signal error from the drum motor for 2 seconds after the drum motor turned on.
  • Overload on the motor
  • Defective drum motor
  • Defective harness
  • Defective IOB

Try removing the drum and turning the gears.

May 01, 2017 | Ricoh Office Equipment & Supplies

1 Answer

How do I fix the error code sc270


That is for the laser diode shutter. Either the sensor is bad that detects it opening and closing or the motor that moves is bad.

Dec 04, 2014 | Ricoh Aficio SP C410DN Laser Printer

1 Answer

Error code sc396


Drum motor bind. mechanical bind or defective motor. Hard to tell without a model #

Mar 05, 2012 | Savin Office Equipment & Supplies

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I have a ricoh c410dn and it has an sc364 error.


sc364 is a black toner density error. Typically, replacing the black PCU will get rid of the error message.

Feb 18, 2011 | Ricoh Aficio SP C410DN Laser Printer

1 Answer

I have ricoh laser printer aficio sp c420dn showing error code SC270


sc270 is an error with the shutter on the laser unit. Turn the machine completely off and then back on -- if the error doesn't clear, the shutter sensor or motor will likely need to be replaced.

Feb 16, 2011 | Ricoh Aficio SP C410DN Laser Printer

1 Answer

I have an Aficio SP C410DN with error code SC361. Any ideas what that could be? thanks.


Hi, SC361 is a Toner Density error in the Magenta PCU. Your best bet is to replace the Magenta PCU.

You could go in to the service menu, if you now how and do a TD Initialize on the magenta PCU - Service menu 3.801.004, but it may still not resolve the problem.

Go with the 1st, hope it helps.

Dec 27, 2010 | Ricoh Aficio SP C410DN Laser Printer

1 Answer

Ricoh Aficio SP C410DN toner error.


Did you follow the instuctions to shake gently then remove all tags prior to placing the toner? Is it a toner/drum unit. look underneath if theres a green drum. After market toner will not work.

Aug 16, 2009 | Ricoh Aficio SP C410DN Laser Printer

2 Answers

Ricoh c410dn sc307


That crosses over to the Lanier LP226cn.

SC307 - Charge AC bias error [Y] (Level D Error)**

Symptom: The charge current less than 200 ìA is detected.

Possible Causes / Required Actions:
• Defective charge roller
• Defective connectors
• Disconnected harness
• Defective high voltage power 1
1. Check the connectors.
2. Replace the PCU for yellow.
3. Replace the drum positioning plate.
4. Replace the high voltage power 1.

** (Level D Reset Procedure) Turning the main switch off then on resets SCs displayed on the operation panel. These are redisplayed if the error occurs again.

- Lanier Tech

May 21, 2008 | Office Equipment & Supplies

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