Question about GE (PSS26MSRSS) Side by Side Refrigerator

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I have a GE side by side model #GSS25JFMDCC and the freezer side is thawing out all of our food is almost thawed. The fridge side seems to be cooling ok. Can you give me some ideas about what this problem might be any help would be great. Thank You.

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Means not cooling enough might be the fan it does circulate the cooling system if fail most likely the food will thawed also check for freon maybe leaking

Posted on Jun 04, 2010

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I have a GE Profile model # TPX2451YEBS side by side fridge. Both sides are not cold on upper part. The food in fridge on top 2 shelves and door shelves is just cool. The frozen food in door...


Sorry to hear about your problem.

Sounds like you have a defrost issue. Hence your unit is not defrosting. All of this apply's if your freezer side has ice . If not. you have other issues, this does sound funny, but this is why your refrigerator side is warm, or not cooling.

Here is a list of some things that can go wrong.
1. Defective heat coil
2. Defective defrost timer
3. Defective defrost sensor
4. Defective Fan
5. Defective compartment inlet damper (on some models)

You should call a service company to resolve your issue.

Since I tried to help you, Please help me and Rate/Vote on the response. Thanks

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it;s probably not going through the defrost cycle or its getting stuck in defrost .. on the back of frig the is a metal cover plate . in side you will find the main board . replace it . it runs the compressor and defrost and controls tempt . this is a very common problem . the new boards are better . and they cost a litle more . mm hope this helped / feed back pls .

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The water is leaking from the Ice dispenser and the food is thawing


Seems like the freezer is not getting cold enough. If the ice maker was leaking the water would freeze. It would not cause the food to thaw.

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Freezer is frozen fridge is warm


Your model is most likely the Profile Artica style. Most times the defrost heater is burned out behind the rear of the freezer wall. Manually defrost and look at the defrost heater to see if burned out. That model possibly has the glass covered defrost heater and will be easy to spot if burned out because the element is inside a glass tube, If you replace the defrost heater also replace the defrost thermostat, Please send me your model number located near floor of the fresh food compartment door seal and kick plate, Thanks Sea Breeze

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1 Answer

Refrigator not cooling properly, freezer works fine


I'll assume you don't have much food/items in the freezer section. Because you have the fridge set on the max cooling setting and the freezer set higher than the mid setting, it could be that you have frozen the cold air passage from the freezer to the fridge.

If you can, 1) remove all contents that would spoil; 2) turn off the fridge 3) open both doors and allow the fridge to manually thaw out completely (this will speed up the opening of the cold air exchange passage between the freezer and fridge, which is likely blocked and frozen solid. Have plenty of towels handy to soak up the water from the defrosting process,

After a FULL day of being left off and doors open to thaw out, check for any further thawing and dripping water inside, if present wait another 8 hours (you really want to get it thawed out the first time!) When that's done, reset BOTH temperature controls to the factory mid-point setting (5?) as marked on your control knobs.

The key to having a refridgerator run properly is to allow for it to run at the factory settings for at least 24 hours BEFORE you adjust the controls higher and/or lower for each section. Adjust it up or down in ONLY 1 setting increments so as to not cause ice build-up and freezing of the internal air exchange passages.

Also, as you've relegated this fridge as a garage "beer & backup" unit, make sure to keep the freezer as full as possible to make it run as efficiently as possible. You can freeze jugs of water and pack it with cheap thrift store bread to help it run correctly. An empty freezer has to work harder to keep just air at freezing temps. As such, it will pass much colder air into the fridge, and cause these types of freeze ups. By the way, turning up the temp controls only makes it worse and just results in a total "freeze up" inside the cabinet panels that you can't easily see or get at to rectify, hence the reason to shut it off and let it fully defrost.

When you're done, you should have your fridge back in action working like it should, but remember, don't rush temperature adjustments, even thou we all want those frosty beverages, it'll take a couple of days to achieve the desired "chill" you're likely used to getting when it was your primary fridge.

Hope this helps and Best Regards! Semper Fi!

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