Question about Dell 1720dn Laser Printer

3 Answers

Dell 1720dn Error and Toner light on

I have seen this happen on a few different Dell 1720dn laser printers. What is the cause of this. During start up it goes through it's light sequence and will just default to a error light and a toner low light ( though toner was recently replaced and worked )

Any Ideas ?

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  • 4 more comments 
  • Anonymous Jul 14, 2008

    Toner light stays on

  • Anonymous Jul 17, 2008

    I Have the same problem, with my Dell 1720dn, Toner light and Error are ligth on, I Need hepl Please.



    What can I Do ??



    Alberto Gavilanez

    microsaservifax@hotmail.com

  • rectalogic Jul 17, 2008

    We have two Dell 1720dn printers and both have this problem. The problem started right around the 1yr mark (when the warranties expired). The embedded device status web page says "31 Missing or Defective Cart."

  • Anonymous Nov 26, 2008

    error light remains in ON after the start up sequence. I tried to send a print out but nothing happened.

  • jarman1 Jan 07, 2009

    Have the same problem and using a Dell Toner and new drum still says toner is low and/or drum needs replaced. What to do now?

  • rrhone890 Jan 20, 2009

    Using non Dell toner is to be avoided. Learned the hard way recently. RR

    Our dell 1720 delays printing for 45-60 seconds for some reason. Its a network printer and other terminals are fine, just the one Dell desktop computer has a problem with this. Any ideas?

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After replacing the drum unit you have to tell the printer that you've done it(it's not smart enough to figure it out itself). Have the front door open and press and hold the Cancel button on the printer until all lights flash in sequence then let go. Then close door and try.

Posted on Mar 25, 2009

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It can be a bad chip on the toner cartridge. It can also be a drum that is way beyond it's life cycle. I tried the Dell 1700 reset procedure with no luck. I bought a new drum and it worked. After I reset the printer's counter by opening the door and holding the cancel button until all lights flashed in sequence I was able to put the old drum back in and it works fine.

Posted on Dec 30, 2008

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If you're using 3rd party toner...buyer beware. We've had nothing but problems with 3rd party toner on Dell 1710n and 1720dn printers. Might try a different vendor.

Posted on Jul 17, 2008

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1 Answer

I CHANGE THE Imaging Drum Kit for Dell 1720DN Laser Printer AND THE PRINTER CONTINUE WITH THE SAME ERROR.


maybe late, but if in case you continue to have this issue, try this out. reset its counter, by pressing and holding the CANCEL button until all lights flash in sequence, after that, you may need to turn off and turn on the printer and test it again..

Aug 09, 2010 | Dell 1720dn Laser Printer

1 Answer

I replaced the Imaging Durm,but the light is still flashing w/ the error light. It's a Dell 1720dn Service Tag 25MS7D1


Did you reset the counter?
After you replace the imaging drum, you should reset the imaging drum's counter. To reset the counter, press and hold the Cancel button cancel_button_0.jpg until all lights flash in sequence.

I hope this helps.

Cindy Wells

May 20, 2010 | Dell 1720dn Laser Printer

1 Answer

1720dn Laser Printer: printer offline. unable to set online....


I Open my browser....I signed in to my router as administrator ....
Mine is 192.168.1.1 ....
I went to status in my router ....
Then to local network ....
Then to DHCP Clients Table ....
This is how I found what printer address the was.... Then I typed the printer ip address into my browser
Mine happened to be 192.168.1.105 ....
Yours will probably be different....That got me to the 1720dn printer menu ....I clicked on Configuration ....
I clicked on Print Server Settings
I clicked on TCP/IP
I clicked on Set static IP address.
I changed IP address from 192.168.1.105 To 192.168.1.125
and Submit....Now you can get to the printer menu at 192.168.1.125

Go to run....
Printers & Faxes
Right click on Dell laser printer 1720dn
Properties. Ports ....
Add port ....
Double click on Dell Enhanced TCP/IP ....
I named the port My dell laser 1720 dn....Where it said enter a single IP address or host name I entered the new address 192.168.1.125
the clicked OK ....

Right click on Dell laser printer 1720dn
Properties....Ports
Choose your new port ....

May 06, 2010 | Dell 1720dn Laser Printer

1 Answer

Lost ip/connection on Dell 1720dn


try resetting the "print spooler"
  1. start
  2. control panel
  3. admin. tools
  4. computer management
  5. services and applications
  6. services
  7. scroll down till you see "print spooler"
  8. left click once
  9. "restart"

Jan 06, 2010 | Dell 1720dn Laser Printer

1 Answer

Dell 1720 laserjet printer


After you have replaced the imaging drum press and hold the cancel button until all lights flash in sequence.

Any questions leave a comment

Oct 05, 2009 | Dell 1720dn Laser Printer

2 Answers

How do I find the page count on my Dell 1720 printer?


  1. Turn off the printer.
  2. Open the front cover.
  3. Press and hold the Continue button continue_button_0.jpg as you turn on the printer.
    All the lights cycle.
  4. Release the Continue button continue_button_0.jpg.
  5. Close the front cover.
    The light sequence representing the Home menu is displayed.
  6. Press the Continue button continue_button_0.jpg until all the lights cycle.
    The Printer Settings Configuration sheet prints.

Jun 29, 2009 | Dell 1720dn Laser Printer

1 Answer

Replaced drum on Dell 1720dn printer. Where is


This should fix the drum light being on that 1720

Turn off the power using the switch on the back of the printer. Open the front door of the printer. Hold Continue button down, power on the printer, and continue to holding Continue down until the LEDs begin to flash. When the LEDs start to flash, release Continue button. The LEDs will continue flashing until only Error LED will be lit. Close the front door. Continue, Ready/Data, Toner Low and Load Paper LEDs should be lit. Wait till the printer completes the POST process. POST is complete when fan noise and rollers stops. After POST wait for 5 seconds Press Cancel button 4 times slowly until the Toner Low LED is lit. This is the procedure resetting the counter. Press and hold Continue until all LEDs begin to cycle in sequence, then release Continue. Now only the Toner Low LED will be lit. Cycle the power of the printer: Remove the power cable - Wait for 5 seconds - Plug the power cable back to the printer - Power the Printer on.

May 13, 2009 | Dell 1720dn Laser Printer

1 Answer

Dell Printer 1720dn - Unable to reset drum counter..


"Press & hold the cancel button untill all lights start flashing in a sequence and then i release the button and close the front cover." "DO NOT release the button, but continue to hold down it while you close the front cover.

Printer offline: Right click on your printer in the "Printers and Faxes" folder and "UN Check" use printer off line,

May 11, 2009 | Dell 1720dn Laser Printer

1 Answer

Dell 1720dn all indicator lights flash after printer is powered on for several minutes. Once this happens, I can no longer print. If I power cycle the printer, it will function normally for a time.


this printer is actually a modified LExmark E238...if printer under warranty, demand they replaceit.
if all lights flash..usually means a hardware printer problem Main board.

May 06, 2009 | Dell 1720dn Laser Printer

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