Question about Dell 1720dn Laser Printer

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Dell 1720dn Error and Toner light on

I have seen this happen on a few different Dell 1720dn laser printers. What is the cause of this. During start up it goes through it's light sequence and will just default to a error light and a toner low light ( though toner was recently replaced and worked )

Any Ideas ?

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  • Anonymous Jul 14, 2008

    Toner light stays on

  • Anonymous Jul 17, 2008

    I Have the same problem, with my Dell 1720dn, Toner light and Error are ligth on, I Need hepl Please.



    What can I Do ??



    Alberto Gavilanez

    microsaservifax@hotmail.com

  • rectalogic Jul 17, 2008

    We have two Dell 1720dn printers and both have this problem. The problem started right around the 1yr mark (when the warranties expired). The embedded device status web page says "31 Missing or Defective Cart."

  • Anonymous Nov 26, 2008

    error light remains in ON after the start up sequence. I tried to send a print out but nothing happened.

  • jarman1 Jan 07, 2009

    Have the same problem and using a Dell Toner and new drum still says toner is low and/or drum needs replaced. What to do now?

  • rrhone890 Jan 20, 2009

    Using non Dell toner is to be avoided. Learned the hard way recently. RR

    Our dell 1720 delays printing for 45-60 seconds for some reason. Its a network printer and other terminals are fine, just the one Dell desktop computer has a problem with this. Any ideas?

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After replacing the drum unit you have to tell the printer that you've done it(it's not smart enough to figure it out itself). Have the front door open and press and hold the Cancel button on the printer until all lights flash in sequence then let go. Then close door and try.

Posted on Mar 25, 2009

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It can be a bad chip on the toner cartridge. It can also be a drum that is way beyond it's life cycle. I tried the Dell 1700 reset procedure with no luck. I bought a new drum and it worked. After I reset the printer's counter by opening the door and holding the cancel button until all lights flashed in sequence I was able to put the old drum back in and it works fine.

Posted on Dec 30, 2008

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If you're using 3rd party toner...buyer beware. We've had nothing but problems with 3rd party toner on Dell 1710n and 1720dn printers. Might try a different vendor.

Posted on Jul 17, 2008

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- I have seen that happen to a bunch of those printers and that is usually all it is. Let me know if that takes care of it.

Picture of Drum + Print Head lense for a (1720 / 1720DN).
Link to Dell manual about drum & print head.

(Full link below)

(http://www.support.dell.com/support/edocs/systems/prn1720/en/1720_en/en/d0e4183.html#replacing-the-imaging-drum)

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This should fix the drum light being on that 1720

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Call Dell and get the drum count reset instructions. They should tell people this info...but neglect to. :P

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Follow this link to a previous FixYa post about this error and the suggested solution.

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