Question about HP Photosmart 3210 Printer
This error message means" ink system failure " and to resolve this issue please follow these troubleshooting steps:
Unplug the printer and wait 30 seconds for power to discharge.
2. Plug in the printer.
3. Hold the CANCEL and OK buttons simultaneously, and keep them depressed while you hit the ON button. This resets the printer.
4. When the printer turns on, if you still get the error message, it's OK. Then perform the steps listed
1?Press and hold the “*” key
2?Press the “#” key and release both keys,Display should say “Enter Special Key Combo”
3?Press and release in sequence the “1”, “2” and “3” buttons
4?Press and release the right arrow button until the display says “System Configuration Menu”.
5?Press and release the “OK” button.
6?Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure
7?Press and release the “OK” button.
8?Display should say “Hardware failure status: Clear. Press OK to clear”.
9?Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
10?Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
11?Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
12?Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
13?Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
After you perform the steps listed above, when you are at the step at the end where you are pressing the cancel button until you get to the WELCOME screen, if at some point you see a message, “Inproper shutdown, hit OK”, go ahead and hit OK and the Welcome screen should appear.
One thing that is nice about this method is that it doesn't use up all your ink doing a recalibration.
The error message should not pop up so try to print a self test Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.
all the best
Posted on Jun 04, 2010
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Posted on Jan 02, 2017
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