Question about Dell 926 All-In-One InkJet Printer

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Ink cartridge problem?

I own a Dell 926 all-in-one printer and lately it has refused to print. The printer connects and turns on successfully however, it continually says the right cartridge (colour) is not connected, the cartridge is not supported or there is tape over the cartridge (none of which is true). The cartridge has recently been refilled and the black and white one works perfectly (as tested through printing alignments). It will allow me to print without colour but i just spent $25 on a refill for nothing!!

Thanks for your help!

JT

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  • 742 Answers

Try to re-seat the ink cartridge.

  1. Press your printer's button to position the ink heads for replacement
  2. Then gently pull out the problematic ink cartridge.
  3. Turn the printer OFF to reset the printer's memory.
  4. After about 3 minutes, turn ON your printer and it should now ask for the missing ink cartridge.
  5. Now gently put on the problematic ink cartridge in place.
  6. Let the printer re-charge the inks and clean the ink heads afterward through the printer's maintenance program installed in your computer. (Go to "Printer's and Faxes, right click on your installed printer, then click "Printer's Preferences. Go to the "maintenance tab" and click on something like Print Head Cleaning.)
Just give it a try.

Posted on Jun 04, 2010

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