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I HAVE A BROTHER MFC7345N WHICH WAS PLUGGED IN WHEN A POWER SURGE OCCURED. NOW THE PRINTER WON'T TURN ON.

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Youre printer mainboard just got fried. you are going to have to buy a new printer, unless the printer is still under warranty. did you cause the power surge? and did you have your printer plugged into a surge protector strip? remember these things when you go to buy a new printer, get a surge protector strip. not the cheap kind, those arent surge protectors. those are outlet additions.

Posted on Jun 04, 2010

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Canon pixma mg5220 will not turn on


When you have sparks it toasts the chips even a good teck will ground themselves before opening a peice of equipment like that. I'm sorry to say but I doubt very seriously if either piece of equipment will work. I would also get rid of the surge protecter and have that outlet looked at.

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1. Power off the printer and computer and then disconnect the interface cable.

2. Power the computer back on.

3. Once the computer has booted, power the Brother machine back on.

- If the computer still reboots, restarts, shuts down, or enters hibernation mode, this problem is related to the power source for the Brother machine and computer. Continue to the next step.

4. If the Brother machine and computer are plugged into the same surge protector, uninterruptible power supply, or power backup device, power everything off.

5. Unplug the Brother machine power cord from the power device.

6. Plug the Brother machine power cord directly into a wall outlet or a different surge protector strip. You may need to use the reset button on the power device.

7. Power the Brother machine and computer back on.

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1 Answer

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If your Brother machine does not appear to have power,then check whether or not the date and time appear on your Brother machine's LCD. If anything is displayed on your Brother machine's LCD, then it is most likely receiving power.If your Brother machine's LCD is blank, continue to Step 2.
Verify the Brother machine's power cord is connected securely to the power outlet. If you are using a surge protector, extension cord, or power switch, disconnect it and plug the Brother machine directly into the wall outlet.
Please note Brother strongly recommends that you connect your machine to a surge protector.Because To protect your investment against power surges and lightning,
In particular, we suggest that you use a surge protector that is compatible with both standard A.C. power cords and telephone line cords. Surge protectors equipped with telephone jacks will assist in insulating your machine from any power surge that might travel through a telephone line.
If the Brother machine is turned OFF, its LCD will be blank. Please make sure the Brother machine is powered ON by pressing and holding the On/Off or Power Save key. This key is located in the upper-right corner of the control panel.
If your Brother machine's LCD is still blank, connect it to a completely different, known working power outlet. If the Brother machine powers up, then the problem is related to the original outlet.
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Confirm the power outlet is working by plugging another known working device (a lamp, radio, etc.) directly into the same outlet. If the other device does not work, the problem is related to that power outlet. If a wall switch controls the outlet, verify that the switch is ON.
If your Brother machine still will not power on, please contact Brother Customer Service.
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1 Answer

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Try to plug the printer into a different known working power outlet in the wall. Bypass any power surge devices or power strips - these tend to draw away power from the printer.

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My area recently had a power failure. Oddly, during the power failure I could still see a light coming from the Canon MG5220 printer. After power was restored, it was sometime later when I noticed that...


Unfortunately, it sounds like when the power was restored, the printer experienced a surge. If this was not plugged into a surge protector, then it's possible the switch was fried at the point of power restoration. It is important that with units such as printers, monitors, towers (computer), tv's, vcr/dvd players, almost any type of electrical appliance be plugged into a surge protector. However, even if this was true in this case - when a power shortage (outage) is experienced, it is necessary to unplug everything so that when the power is restored, nothing that is plugged in will be affected; as your printer was.
Now, you can have this fixed - either take it to a local computer repair shop; that might be able to fix it, or contact the manufacturer and inquire about sending the unit in for repair - regardless of warranty or not. If it is still under warranty, they may honor it. I am not positive they will for an accidental damage such as this, but it's worth calling them.
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It might just have been that outlet in the surge protector is bad when you tried to use it, it might have shorted the system out

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You can try to power up with the printhead out, that sometimes causes it to not power up. Otherwise that machine is fried since you can't get a replacement logic pcb anymore.

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I agree with first thought circuit overload.

I dont think it is the printer, I think it is your power supply in house. Just moving it to another socket does not change it from what might already be a circuit with a lot of load already.

You are experenceing surges that are normal operation ie at power on quatz lamp turns on reaching temp of 180 deg cel, then idles, if print command is issued back on comes the lamp drawing power.

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