Question about Creative Labs ZEN V Plus MP3 Player

1 Answer

Stuck in recovery

My zen is stuck in recovery mode and the choices to fix it are clean up, format all, reload firmware, and reboot. but i want to fix it without erasing all of my songs, i tried resetting it and rebooting it, and both didnt work

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  • 4 more comments 
  • satsok100 Apr 09, 2008

    i have exactly the same problem and is really annoying

  • Anonymous Apr 10, 2008

    Mine is stuck too!I need help,someone please help us!

  • BigSeay Apr 12, 2008

    I have the same problem and need help also Please.....

  • outofwords Apr 15, 2008

    I have the exact same problem.
    The firmware download doesn't recognize the player anymore,
    and the player keeps rebooring in recovery mode.

    I tried re-installing all of the drivers etc. but the problem is clearly not caused by the player itself.

    The reset button wasn't much help either.

  • Anonymous Mar 27, 2009

    STUCK IN RECOVERY MODE

  • outofwords May 11, 2010

    I have the exact same problem.
    The firmware download doesn't recognize the player anymore,
    and the player keeps rebooring in recovery mode.

    I tried re-installing all of the drivers etc. but the problem is clearly not caused by the player itself.

    The reset button wasn't much help either.

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  • 4,402 Answers

Replace hard drive
http://www.hardwarezone.com/articles/view.php?cid=9&id=1331

Posted on Apr 24, 2008

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1 Answer

What can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?


what can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?

Jul 08, 2012 | Creative Labs Zen Micro MP3 Player

2 Answers

Credit card size zen


Hi Lil

Sounds like you have tried all the obvious. The unit may have a terminal hardware problem or an unrecoverable firmware problem. I suggest that you return the unit to a dealer and see if there support guys can produce a cure for you. I am looking for any other things that you may try. Will post any for you soon

regards
Graeme

Feb 17, 2008 | Creative Labs Zen Digital Media Player

2 Answers

Recovery


reload firmware is your best choice

Jun 21, 2009 | Creative Labs Zen Micro MP3 Player

1 Answer

Stuck in recovery mode--would love to avoid buying a new mp3


I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
May God bless.

Jul 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

8 Answers

Stuck in recovery mode, firmware problem


i have the same problem of recovery mode. can you help me please

Jul 12, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Recovery


Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 29, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Hard disk prob


hard disk is bad.
can you format?
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 04, 2007 | Creative Labs Zen Touch MP3 Player

2 Answers

Frozen MP3 Player


There's a reset hole by the side of the player. Try reseting it. It can freeze sometimes, and fix itself after a while. no apparent reason. reset, run the battery down and recharge. Hope it helps. this is from the creative site: The recovery mode consists of these four operations. * Clean Up: It is the least destructive operation. It scans a player's hard disk and removes any invalid links from the music library. It does not affect music files themselves. It is recommended that you perform "Clean Up" first before formatting or reloading the player's firmware. It is recommended that you clean up regularly if you frequently transfer files between a PC and your player. * Format All: It is the same as a Windows format performed in a PC, and consequently all contents will be lost after a format. * Reload Firmware: Reloads the player's firmware (Operating System). It will also format the player. Note : It requires the player be connected to a PC that meets the player's minimum system requirement. Select this option ONLY if you have access to a PC and you have downloaded the necessary firmware to install. * Reboot: Reboots the player. You can reboot the player after performing a clean-up or format, or reboot it without performing neither of them. It is recommended that you try these operations in the following sequence: reboot the player; clean up and reboot; format and reboot; and finally, reload the player's firmware. If your player seems to stuck in the recovery (rescue) mode, you can try the "reboot" operation first, and format the player if necessary. If it fails to reboot, you will need to connect the player to a PC, and reinstall its firmware. For a detailed instructions on how to install a player's firmware, please refer to Updating the firmware on a Creative MP3 player, or refer to the Web Release note of the firmware download. Unlike other hard disk based players, Zen Neeon does not have a rescue mode. Though there is a Player Recovery Mode , it is for use when updating its firmware only. 1. Detach your player from your PC , and ensure that it is turned off. 2. Close all active applications (for example, Internet Explorer, Windows Explorer, or Windows Media Player etc), as well as background applications such as Norton anti-virus applications. 3. Download the latest device driver if you have not installed any drivers for your player. The file name is MStorage_PCDRV_LB_1_07_00_250.exe. 4. Double click on the file MStorage_PCDRV_LB_1_07_00_250 to install it. Follow the instructions on the screen. 5. Hold down the Play/Pause button while connecting the player to a PC's USB port. 6. When the Creative logo appears on its screen, release the Play/Pause button. The player is now in Player Recovery Mode.

May 19, 2006 | Creative Labs Zen Neeon MP3 Player

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