Question about Golden Technologies Golden CompanioN II - 3 Wheel

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Scooter will not move

Everything seems to be on but it won't move and it is in drive lock

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  • Neil Wood Jun 04, 2010

    Hi. A bit hard to tell what is wrong. Any beeps or flashing lights in a repeating pattern? this will be a fault code. We need a bit better description of the fault, LED's on, and what happened in the days leading up to the fault occuring. Neil.

  • Neil Wood Jun 05, 2010

    Hi. Any flashing LED's or beeps? Does the battery gauge show full charge? How old are the batteries? It is possible that it is a faulty brake solenoid or a stuck brush in the motor. Is the machine stored inside or outside> Neil.

  • ran40gre Jun 05, 2010

    THANK YOU very much for your help, my mother was using an extension cord on the charger. we took it off and plugged the charger to the outlet and it started working everything is ok thank you again.



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Start with the batteries. They need to be fully charged for operation. Make sure the brake lever is in the locked position for travel. If all OK check the limit switch on the brake assembly to see if it is functioning properly. If it is not closing, then the scooter thinks the brake lever is in the push mode.

Posted on Jun 06, 2010


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Have a borrowed Rascal 250 motorized scooter that seems to be charged as indicator is green but cannot get it to run.

If you can push the scooter freely then have a look at the very back of your scooter near the rear tires. There is a leaver there that needs to be moved into a locked position to engage the system.

Also a scooter will not function if the charger is attached.

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You have several options to consider.
1. Controller is bad. This can only be checked by putting another controller on it. There is no test for controllers.

2. If the charger is bad your scooter will not run.

3. make sure your brake is in the lock position.

4. make sure your scooter is not plugged into the wall.

5. If your brake is bad the scooter won't run.

6. If your Throttle engager is bad the scooter won't run.

Have a tech evaluate for you, too many things could be the problem.

Any durable medical equipment company in your area can help you.

Good Luck

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I would suspect that the brake is not releasing causing your problem. When you place the handle in freewheel and you can't push the scooter easily then the brake pad is stuck on the motor housing. If you are able remove the seat and back cover remove the drive wheel on the side of the scooter nearest the freewheel lever usually the right side. you should be able to see the brake attached to the end of the motor with 3 or 4 hex head screws. take the brake off the end of the motor and carefully leave the wiring attached ( don't break or remove the wires going to the brake or the scooter will not run at all) remove the brake and place or tie it up where it won't fall or drag. Put the drive wheel back on and turn the scooter on and see if it will now move. If it moves like it should you will have to replace the brake. You can drive the scooter like this but remember you do not have brakes so the scooter can roll backwards or forward when not on and especially on ramps Hope this helps

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you will see how the freewheel lever is mounted under normally a rubber cover on the side of the electric motor ,

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