posted by dave21915 on Apr 09, 2008
canon power shot sd870
it comes out then if you try to focus or zoom in or out it shuts down and a lens error comes up saying to restart camera. nothing happens.
Solution #1
posted on Apr 09, 2008
hi have you tried removing the battery for couple of hours so it can reset any settings that need to be set back to default it only resets camera memory not settings you have changed but this can sometimes solve the problem your having.
Also when you switch camera on and then press zoom when the camera switches off does the lense go back inside the camera as normal or does it reamin out.
when you switch in on do all the other buttons work like can you take picture and can you access all the menu if you can then take it off auto if its on auto then see if this let you use zoom if not then the chances are their is a fault on the zoom button either jammed could be that the lense motor has come out of line with zoom button, is the display clear when you go to take picture without adjusting the zoom is it still possible to take pictures
Also when you switch camera on and then press zoom when the camera switches off does the lense go back inside the camera as normal or does it reamin out.
when you switch in on do all the other buttons work like can you take picture and can you access all the menu if you can then take it off auto if its on auto then see if this let you use zoom if not then the chances are their is a fault on the zoom button either jammed could be that the lense motor has come out of line with zoom button, is the display clear when you go to take picture without adjusting the zoom is it still possible to take pictures
Comment by pauldonp, posted on Apr 09, 2008
The "E18" or "Lens" error message indicates an error that involves the lens unit or lens cover.
This error may appear where the lens is prevented from properly extending or retracting such as, for example, when pressure is applied to the lens or the area surrounding the lens while handling the camera. The error may also be displayed if the lens unit/camera has been subjected to an external shock, or if a foreign substance (i.e. liquid, sand, dirt) enters the camera. Solution
Check the following when you operate the camera to avoid applying pressure to the lens and surrounding area:
This error may appear where the lens is prevented from properly extending or retracting such as, for example, when pressure is applied to the lens or the area surrounding the lens while handling the camera. The error may also be displayed if the lens unit/camera has been subjected to an external shock, or if a foreign substance (i.e. liquid, sand, dirt) enters the camera. Solution
Check the following when you operate the camera to avoid applying pressure to the lens and surrounding area:
- Hold the camera so that your fingers do not touch the lens unit when you are shooting.
- Make sure the camera is off before the camera is placed back in the case. Exercise caution to ensure that the camera does not accidentally power on while the camera is stored inside the case.
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