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Cannon zoom sd870

Canon power shot sd870

it comes out then if you try to focus or zoom in or out it shuts down and a lens error comes up saying to restart camera. nothing happens.

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Hi have you tried removing the battery for couple of hours so it can reset any settings that need to be set back to default it only resets camera memory not settings you have changed but this can sometimes solve the problem your having.

Also when you switch camera on and then press zoom when the camera switches off does the lense go back inside the camera as normal or does it reamin out.

when you switch in on do all the other buttons work like can you take picture and can you access all the menu if you can then take it off auto if its on auto then see if this let you use zoom if not then the chances are their is a fault on the zoom button either jammed could be that the lense motor has come out of line with zoom button, is the display clear when you go to take picture without adjusting the zoom is it still possible to take pictures

Posted on Apr 09, 2008

  • paul proctor Apr 09, 2008




    The "E18" or "Lens" error message indicates an error that involves the lens unit or lens cover.




    This error may appear where the lens is prevented from properly
    extending or retracting such as, for example, when pressure is applied
    to the lens or the area surrounding the lens while handling the camera.
    The error may also be displayed if the lens unit/camera has been
    subjected to an external shock, or if a foreign substance (i.e. liquid,
    sand, dirt) enters the camera. Solution



    Check the following when you operate the camera to avoid applying pressure to the lens and surrounding area:









    • Hold the camera so that your fingers do not touch the lens unit when you are shooting.

    • Make
      sure the camera is off before the camera is placed back in the case.
      Exercise caution to ensure that the camera does not accidentally power
      on while the camera is stored inside the case.






    If you cannot clear the error code by turning the camera off and then
    on again, or if the error code is displayed frequently, a camera
    malfunction may have occurred.

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Hey,

I had the same problem as everyone else regarding the error that would pop up stating that there was a lens error. I had the camera in my pocket when I went to a hockey game, pulled it out to take a picture, and it didn't work. Needless to say I was pissed because I expected far more from Canon. I was just about to go and buy a new camera, and figured that I would try to troubleshoot the problem and stumbled upon this site. Someone suggested turning the camera on and off while twisting the lens, so I figured it couldn't hurt to try it.

Before trying this, my lens would not retract all the way, the cover would not shut, the image was blurry, and I could not zoom in at all or the camera would show the error.

So, I tried the "twisting" solution, and it wasn't working, but I think I was being too delicate with it. I put a little more pressure on it and gave it a good twist. There was a clicking noise as others have said, but in the end, it worked after about 2 or 3 minutes of messing with it. No my lens goes down, the cover shuts and its clear as a bell. Not sure if this is a recurring problem as it appears to be a common problem, I fully suggest trying this before you send it off to get it fixed for a ridiculous amount of money.

Best of luck

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