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I'm trying to install my FreeAgentPro 500 GB seagate harddrive but my computer (an HP with windows xp) keeps telling me that the hardware can't be installed. Any reason for this?

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There are a few things that could cause this kind of problem. Here's a short list out of the dozen or so possibilities:

  1. INFCACHE.1 Corruption. It's possible that the INFCACHE.1 file located in C:\Windows\Inf could've become corrupt or might not have been built properly. This file is a cache of all driver data that's built whenever a new driver is installed. If the file is deleted, it will rebuilt itself on the next device detection or reboot. Sometimes simply deleting this file and rebooting is enough to get things going.
  2. USB Power Problems. Some USB devices, particularly external hard drives, are very sensitive to power input. They may require more power than other devices, like USB mice. If you've got the hard drive attached to a USB hub, make sure it's self-powered or try attaching it directly to the computer itself. Try to use the original cable that came with it as some cables may not properly carry the 500mW required by USB hard drives.
  3. BIOS/Firmware issues. Some systems may require a BIOS or firmware update to get certain USB devices working,a s slidman mentioned. Usually this can be found through the manufacturer and an update may not be available for every system.
If it's not one of these three then it could be caused by corrupted system files, a damaged registry, or a host of other operating system problems. Frequently these types of problems can be repaired, but without extensive knowledge of the inner workings that may require professional assistance.

Posted on Apr 10, 2008

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What is the year of the computer production ,because you may have to update your bios to the newest version!

Posted on Apr 09, 2008

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Thank you for your reply.

I have solved the problem with local help.

Printed installation manual of Seagate 500 GB eSATA external hard drive has not properly mentioned how to use power on/off switch once connected to mains. I could get local help, who has already used the device. On/Off switch to be pressed for few seconds after mains connected, sometimes it comes automatically once power is on and USB cable pluged to the USB port of PC if power supply is ok. There is no indicator for the power supply (before device glows) after connected to the mains. I was in confusion whether power supply is ok or not.

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SP Jena

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